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This is a place for free and open grumbling, griping, and venting about anything and everything about DNA, companies, and genealogy that irks you. You may even come here to complain about the Forums and how they are run.
Getting Support -- Officially!
Family Tree DNA Forums are moderated by staff members. Periodically, the moderators may answer questions, provide clarification, assist with some issues and/or share customer feedback with management. However, please understand that Customer Support is not the moderators' official role on the forums.
If you have an issue that requires resolution, or feedback that you want to ensure is received by our staff, the official way to submit these is via our Customer Support team.
Customer Support is reachable by both email and phone, Monday-Friday 9am-5pm Central. You may find our contact information on the Contact page of our main website:
If you have an issue that requires resolution, or feedback that you want to ensure is received by our staff, the official way to submit these is via our Customer Support team.
Customer Support is reachable by both email and phone, Monday-Friday 9am-5pm Central. You may find our contact information on the Contact page of our main website:
Thank you!
Forum Moderators