big-Y - calling batch 559?

[Ex Deo FTDNA Customer Find all posts View Profile Close Ex Deo]

I have gone month to month with newly posted waiting times to no end. It was a breath of fresh air when they changed the timing to the weekly format, however, this has been short lived. The "1-2 Weeks" has spilled over and is approaching 4 weeks, and, FTDNA has not changed that original timing on my pending results. So I am left to wonder, when does this "1-2 Weeks" really apply to getting my results? Is it 1-2 Weeks from yesterday, today, or tomorrow? Will I be afforded the privilege of getting an honest answer from staff, who are back logged, with my original e-mails from March and April? Will I, among the hundreds if not thousands of members, get an honest to goodness pending results timing? Am I being unreasonable in thinking FTDNA could do a better job with communication and calculating more accurate completion dates?

Are there any batch 559 members who have received their results to date?

[lgmayka FTDNA Customer Find all posts View Profile Close lgmayka]

The problem is much worse than that. My project has 11 Big Y orders from the introductory sale (batches 542-545, up to December 1, 2013) that are still unfulfilled.

[Gendal FTDNA Customer Find all posts View Profile Close Gendal]

Know the feeling

I have gone month to month with newly posted waiting times to no end. It was a breath of fresh air when they changed the timing to the weekly format, however, this has been short lived. The "1-2 Weeks" has spilled over and is approaching 4 weeks, and, FTDNA has not changed that original timing on my pending results. So I am left to wonder, when does this "1-2 Weeks" really apply to getting my results? Is it 1-2 Weeks from yesterday, today, or tomorrow? Will I be afforded the privilege of getting an honest answer from staff, who are back logged, with my original e-mails from March and April? Will I, among the hundreds if not thousands of members, get an honest to goodness pending results timing? Am I being unreasonable in thinking FTDNA could do a better job with communication and calculating more accurate completion dates?



Are there any batch 559 members who have received their results to date?

I know what you mean, mine was due in May then switched to 5 to 6 weeks and now 1 to 2 weeks for four weeks! No email or explanation. Very very poor communication.