FTDNA Down again??????

[Zaru]

I cannot access my page again. I'm logging in and getting a blank page. This is now getting very old and bothersome. Get it fixed or goodbye.

[Rebekah Canada]

Puzzled

Hi,

All seems good from my home computer. What exactly is happening for you?

I cannot access my page again. I'm logging in and getting a blank page. This is now getting very old and bothersome. Get it fixed or goodbye.

[Zaru]

Hi,

All seems good from my home computer. What exactly is happening for you?

When I log in I am brought to the infamous (of two weeks ago) "Gap 2.0" Log In page, which is blank. Then I click onto the FamilyTree logo, it brings me to the main site. Then I press "Myfamilytree" and it brings me back to the Gap 2.0 log in page.

[Zaru]

I cleared out all of the cookies a week ago and I should not have to do that again.

I am also using the Firefox browser.

[Rebekah Canada]

Hi,

You are logging in here?
https://www.familytreedna.com/login.aspx

I cleared out all of the cookies a week ago and I should not have to do that again.

I am also using the Firefox browser.

[Zaru]

I was, but..

Now it's asking me to reset my password. Smh.

[Zaru]

And now it works.

I am really at my ending point- but, there might be a bug on your site(or in my cache). Now that I think about it, this evening as I was trying to access the page from my browser history I was getting a security prompt for the sit- which had never happened before.

[mebrowndfw]

And now it works.

I am really at my ending point- but, there might be a bug on your site(or in my cache). Now that I think about it, this evening as I was trying to access the page from my browser history I was getting a security prompt for the sit- which had never happened before.

A friend of mine used to have a similar issue, but quit using history and set ftdna.com as a bookmark and has had no trouble since. No clue what the problem was, though.

[Zaru]

actually

Hi,

You are logging in here?
https://www.familytreedna.com/login.aspx

I can access it from my phone, but not from my desktop using the link that you provided.

[Zaru]

This is the message that I receive by clicking FTDNA.com

This Connection is Untrusted

You have asked Firefox to connect securely to ftdna.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

[Rebekah Canada]

Hi,

I have a random thought on what is going on. I could be very very wrong. Personal users are not the only ones with caches. Some internet service providers also have them.

If you want to hear anguished misery, try our customer support team members when the "evil login loop" happens to them.

And now it works.

I am really at my ending point- but, there might be a bug on your site(or in my cache). Now that I think about it, this evening as I was trying to access the page from my browser history I was getting a security prompt for the sit- which had never happened before.

[Zaru]

Just cleared my cookies with no effect.

Still cannot access from desktop.

[Zaru]

let me try with Safari.

please hold for an update.

[Zaru]

Same security message as with Firefox

Could you have been hacked?

[Rebekah Canada]

Hi,

I suggest not using the www.ftdna.com shortcut again. I know we love it, but I doubt it will be fixed anytime soon.

• Clear Cache
• Clear Cookies
• Clear Browsing History
• Update Bookmarks to always use HTTPS links.

<sigh>

This Connection is Untrusted

You have asked Firefox to connect securely to ftdna.com, but we can't confirm that your connection is secure.

Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
What Should I Do?

If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.