FTDNA Down again??????

[Zaru]

i'm in on Safari.

it works now on safari.

[Zaru]

It worked.

Cleared out all of my cookies, cache, etc, (again).

But I have to question why I have had to do this twice in the last two weeks. Is it my browser's inadequacy? I've never had this problem previously.

Thank you for hanging in there, I know that you must be getting exhausted from dealing with this.

[mebrowndfw]

Is there a problem with ftdna.com that I missed? It's all I use anymore and I have had no trouble.

Hi,

I suggest not using the www.ftdna.com shortcut again. I know we love it, but I doubt it will be fixed anytime soon.

[emyr]

Hi,

I suggest not using the www.ftdna.com shortcut again. I know we love it, but I doubt it will be fixed anytime soon.

• Clear Cache
• Clear Cookies
• Clear Browsing History
• Update Bookmarks to always use HTTPS links.

<sigh>

What have I missed now? So now I can't access the website at www.ftdna.com??? Perhaps an email would have been nice. Please tell me how to access my matches. I just tried tonight and got the untrusted message using safari. I am really starting to lose my cool with this!

[goldschlager]

Not Working

Keeps returning to enter kit and password page. USING A SAFARI BROWSER

[Rebekah Canada]

Hi,

I have theories, but I am not positive. If anyone has it happen after clearing-all and going right to the main login page, I would love to get a screenshot of their browser settings pages.

...
But I have to question why I have had to do this twice in the last two weeks. Is it my browser's inadequacy? I've never had this problem previously....

[Zaru]

It's still working.

Obviously a couple of others might be experiencing the same issue.

I don't have an answer but the symptoms seem to be identical.

[1798]

Keeps returning to enter kit and password page. USING A SAFARI BROWSER

I can't get on the FTDNA site.My computer says that it can't connect to the real FTDNA site and is blocking me for security reasons.

[Rebekah Canada]

Hi,

I suggest not using the www.ftdna.com shortcut again. I know we love it, but I doubt it will be fixed anytime soon.

• Clear Cache
• Clear Cookies
• Clear Browsing History
• Update Bookmarks to always use HTTPS links.
• Don't under use Safari, it and the site combined have speed issues --no we don't know why.
• Only use https://www.familytreedna.com/login.aspx to login.

<sigh>

I can't get on the FTDNA site.My computer says that it can't connect to the real FTDNA site and is blocking me for security reasons.

[Alexandrina]

Cannot View Any Kits at ALL in GAP

Am getting exactly the same issue here. When I log in I get to Gap homepage but cannot access any kits at all.

When Kit number is clicked the Browser diverts to a Log in Screen again and again. The Home Page shows as Logged in however.

Am using Chrome. Lots of people are reporting this issue.