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  • blueheron
    replied
    Kvetcher

    I have not called Family Tree. I would rather labor under the blithe and probably misplaced faith that my big y results are going to show up any second.

    I was a pretty early batch number and see that subsequent batches are now posting. I have asked what I think is probably the most germane question but received no response. Being the only l-792 from my cluster, are they stalling because they don't want to give the snps a designation without more confirmation from additional kits?

    Anyway, that is talk for another forum. I want to say that people should not get their panties in a wad over the word kvetch. I am a longstanding kvetcher, from a long standing family of kvetchers, where whining has been elevated to a high art since the paleolithic and I assure you that the author bears you no malice whatsoever. Chill.

    Leave a comment:


  • emyr
    replied
    Originally posted by Rebekah Canada View Post
    Hi,

    We are borrowing the concept from the Wordpress.org website.http://wordpress.org/extend/kvetch/

    We have over 2 dozen other forums to use including 1 dedicated to requests including requests for bug fixes. :-) Now, why Emy are you over here instead of using one of them?
    Just now saw this reply. Well, I thought this sub forum was the place to post complaints. While I was here checking to see if others had the same issues that I did, I ran across this thread.

    I do understand that there can be different meanings for a particular word. There are some words that in certain scenarios can be used in a manner that is offensive to some people. I was simply surprised to learn that this word kvetching can be used in what I would consider to be an offensive manner. Probably there are other people, like myself, who have never run across this word before. Perhaps some people don't even click on this subforum because they aren't sure what the word means. It just seems a little bit confusing.

    Anyway, that's my story. Obviously my opinion doesn't mean a hill of beans to most people here. My main concern right now are the access issues that have recently plagued FTDNA. I would like to see those addressed so that I continue doing business with them. What happens on a forum that I used to really enjoy and learn from wouldn't matter so much if these issues were addressed.

    By the way, I am also confused. "sigh"

    Leave a comment:


  • Rebekah Canada
    replied
    Hi,

    We had to pick one person to cover BIG Y in depth until we are out of BETA. When they called for a volunteer to step forward, Michelle only took one step back. The rest of us took three steps back.

    Oh dear... I am likely going to be spoken to again about levity in the forums... <sigh>

    Originally posted by mebrowndfw View Post
    I never said it was magic. It does, however, tend to result in a better explanation of what's typically going on. Too bad everyone isn't as supportive.

    Leave a comment:


  • mebrowndfw
    replied
    Originally posted by Rebekah Canada View Post
    Well... It is again a guess, but it is entirely possible that your results were some of the handful that failed last week in final QA and that spurred the new kit. :-/

    On the other hand, well, you can write to helpdesk and include the magic Attention Michelle in the subject line. She might be able to track down exactly what happened. Please be nice to Michelle. She is completely awesome, and I do not want her to ever leave FTDNA.

    I never said it was magic. It does, however, tend to result in a better explanation of what's typically going on. Too bad everyone isn't as supportive.

    Leave a comment:


  • Rebekah Canada
    replied
    Well... It is again a guess, but it is entirely possible that your results were some of the handful that failed last week in final QA and that spurred the new kit. :-/

    On the other hand, well, you can write to helpdesk and include the magic Attention Michelle in the subject line. She might be able to track down exactly what happened. Please be nice to Michelle. She is completely awesome, and I do not want her to ever leave FTDNA.

    Originally posted by goldschlager View Post
    Yes, but shouldn't this have been figured out NOT end of March but when I purchased the BigY four months earlier? In the meantime I have been led to believe that results are forthcoming. Now I am waiting for a new kit and may get them in other 2-3 months or whatever...

    Leave a comment:


  • mebrowndfw
    replied
    Originally posted by goldschlager View Post
    Yes, but shouldn't this have been figured out NOT end of March but when I purchased the BigY four months earlier? In the meantime I have been led to believe that results are forthcoming. Now I am waiting for a new kit and may get them in other 2-3 months or whatever...
    If you have not, open a helpdesk ticket and put "Attention Michelle" at the top. If you have opened a heldesk ticket, reply to the email adding the attention comment and state specifically the clarification you are looking for. If you don't get a satisfactory answer, it's not difficult to locate email addresses for other people higher up in the company. Honestly, though, hope for an explanation but don't expect one.

    You're not going to get far dealing with the helpdesk alone or on these forums.

    Best of luck to you.

    Michael
    Last edited by mebrowndfw; 1 April 2014, 12:17 PM. Reason: Removed double quote.

    Leave a comment:


  • goldschlager
    replied
    Yes, but shouldn't this have been figured out NOT end of March but when I purchased the BigY four months earlier? In the meantime I have been led to believe that results are forthcoming. Now I am waiting for a new kit and may get them in other 2-3 months or whatever...

    Leave a comment:


  • Rebekah Canada
    replied
    This is an educated guess. It is only a guess though. Between all of those other tests and _attempting_ BIG Y, they ran through all of your DNA sample.

    Originally posted by goldschlager View Post
    since my e-mail has not been answered and not below message which was posted several times already )after spending close to 3 k in the last year with FTDNA one would think some better treatment is to be expected) :

    My experience may be useful to others so here it is: My BigY results were first slated to be available on 2/28 which was later changed to 3/28. When the 3/28 has passed I wrote an e-mail to Customer Service with no answer. Today I called them- the rep said there is a need for a new kit and will be sent. To my statement that this should have been identified EARLIER (on this kit I had Y67, FF, mtFS, then an upgrade to Y111 plus some particular SNP), he apologized.
    So the point is, you need to call them if want to find out. Clearly there are big communications problems.. Incidentally the page still shows 3/18 date. Also I have done GENO2.o as well -- wasn't that kit available to FTDNA. No answer to my e-mail, nothing from this Forum admin...

    Leave a comment:


  • goldschlager
    replied
    Perhaps if I re-post here Ms Canada will bother to answer

    since my e-mail has not been answered and not below message which was posted several times already )after spending close to 3 k in the last year with FTDNA one would think some better treatment is to be expected) :

    My experience may be useful to others so here it is: My BigY results were first slated to be available on 2/28 which was later changed to 3/28. When the 3/28 has passed I wrote an e-mail to Customer Service with no answer. Today I called them- the rep said there is a need for a new kit and will be sent. To my statement that this should have been identified EARLIER (on this kit I had Y67, FF, mtFS, then an upgrade to Y111 plus some particular SNP), he apologized.
    So the point is, you need to call them if want to find out. Clearly there are big communications problems.. Incidentally the page still shows 3/18 date. Also I have done GENO2.o as well -- wasn't that kit available to FTDNA. No answer to my e-mail, nothing from this Forum admin...

    Leave a comment:


  • Rebekah Canada
    replied
    Hi,

    What may I do to improve your customer experience? Do you have questions about results? Trouble using your myFTDNA account?

    Originally posted by mebrowndfw View Post

    This is exactly what prompted my email to FTDNA. Be sure that you call/email advising of your experience. Customer service is severely lacking in many aspects.

    Leave a comment:


  • mebrowndfw
    replied
    Originally posted by dessr View Post

    The reference to Big Y was illustrative. The complaint, in case you didn't read it carefully, was that to categorize complaints as "kvetching" is offensive. And obnoxious. However, you can look on the bright side: the stupidity of your reply has convinced me never again to do business with FTDNA; that at least should lighten your reading workload a little.
    This is exactly what prompted my email to FTDNA. Be sure that you call/email advising of your experience. Customer service is severely lacking in many aspects.
    Last edited by mebrowndfw; 1 April 2014, 09:48 AM.

    Leave a comment:


  • Rebekah Canada
    replied
    We have another forum for feedback on website problems

    Hi,

    I am very sorry if you missed it. If you check here:
    http://forums.familytreedna.com/index.php

    You will see that we have:
    Features Requests Area (http://forums.familytreedna.com/forumdisplay.php?f=163)
    This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you will get faster service by sending those to [email protected].

    That is where all as you put it complaints about the site are meant to go.

    This forum is for Kvetching. So.. While I am here, I would like to register that the weather in Houston is not perfect today. The temperature is just between short sleeve and long sleeve. I am not sure how to dress for it. I know that it will randomly change from one extreme to the other without notice. The forecast is bound to be wrong. Really... it is sucking the joy from my new BIG Y results! I object!!!

    Leave a comment:


  • Biblioteque
    replied
    And, the word "stupidity" is offensive and obnoxious.......

    Leave a comment:


  • dessr
    replied
    I think, perhaps, you are missing the point

    Originally posted by Rebekah Canada View Post
    Hello,

    I think, perhaps, you are looking for the BIG Y forum. It is here.
    http://forums.familytreedna.com/forumdisplay.php?f=236
    ...

    DJ Desmond - Kit N98521
    [/QUOTE]

    The reference to Big Y was illustrative. The complaint, in case you didn't read it carefully, was that to categorize complaints as "kvetching" is offensive. And obnoxious. However, you can look on the bright side: the stupidity of your reply has convinced me never again to do business with FTDNA; that at least should lighten your reading workload a little.

    Leave a comment:


  • Rebekah Canada
    replied
    Hi,

    We are borrowing the concept from the Wordpress.org website.http://wordpress.org/extend/kvetch/

    We have over 2 dozen other forums to use including 1 dedicated to requests including requests for bug fixes. :-) Now, why Emy are you over here instead of using one of them?

    Originally posted by emyr View Post
    Wow! I had not taken the time to look up the definition. How insulting to FTDNA customers that our issues are viewed in this way by FTDNA representatives. . Thanks for giving me one more thing to be angry about.

    Leave a comment:

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