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  • All Our Complaints in One Place?

    Is it really a good idea to have all of the complaining in one place??? A person who joins the forum to read the posts BEFORE purchasing a test, as part of his/her decision making process, will be able to find all the complaints about FTDNA much more easily than if they were scattered everywhere. And that might not be good for sales!

  • #2
    No worries

    If that were a concern, wouldn't the existence of Irish pubs have put the kibosh on the number of Irish wives by now?

    Originally posted by MoberlyDrake View Post
    Is it really a good idea to have all of the complaining in one place??? A person who joins the forum to read the posts BEFORE purchasing a test, as part of his/her decision making process, will be able to find all the complaints about FTDNA much more easily than if they were scattered everywhere. And that might not be good for sales!
    Last edited by Rebekah Canada; 6 March 2014, 06:31 PM.

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    • #3
      I thought the idea of having two threads, one for 'complaints' and one for compliments, was a good one.

      The tone of the DNA-Kvetching title suggests a place to whinge about DNA things in general, but a place to report specific problems with using the site, possibly those requiring a quick fix, would also be useful.

      (eg: I placed my 'FF Freezing' comment under Kvetching because the alternative locations: a) Are you doing Maintenance? under Announcements, and b) FF Basics or FF Advanced, looked even less appropriate.)

      ~~~

      PS: Let's hear it for the Ks:

      Kibosh

      "The earliest citation is in Dickens. Looks Yiddish, but origin in early 19c. English slang seems to argue against this."

      - from the Online Dictionary of Etymology

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      • #4
        From my perspective, it's a good idea to centralize all complaints in one place. I find it very tedious having to constantly read negative comments from several people in many of the open threads. I just think it's a matter of having things more organized.

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        • #5
          One big sheet of current issues

          In my earlier days I installed banking software. Often the install or upgrade generated a lot of issues. We posted two big sheets of paper on a "war room" wall. On one of them people could stroll in and write up issues, one after another. The project manager looked at these and wrote notes beside them - "Done"; "George is looking at it"; "Part of bigger issue X". The PM wrote the more refined fix list -things like issue X - on the other sheet and they tended to take longer, have more need of discussion, review and testing. This let everyone know if something had already been reported, if someone had it on their to do list, if it needed testing, and if it was supposedly finished. It stopped rumors, gave a general way to communicate, and allowed feedback - "It sure is not done!" There might be anywhere from a few to hundreds of notes on the paper. Sometimes they took over all the walls of a room. For some reason there were usually about 13 really significant ones. When the list went up, clients quite threatening to revolt, sue or hire a hit man. Their pain was recognized! As the list grew shorter they started to bring treats, then pizza, and finally celebratory drinks and dinner invitations. Later we had a nice database equivalent, but the paper still helped at critical times. It would be great to have the web equivalent for the FTDNA list! On a larger scale the refined lists fed into the overall wish list for product development and enhancement, which got further refined, prioritized and voted on by the user group.

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          • #6
            I just called FTDNA concerning my BIG Y test status. I talked to Chelsea. She basically read the note in my awaiting lab results section, nothing more. She was so cold and suspicious with me like if she was being interviewed by an annoying journalist or a cop.

            That's how customers are treated at FTDNA. I'm shocked !

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            • #7
              Two problems not yet corrected

              1. on my home page it still does not show the correct lastest match date...This has been an issue since the "upgrade" weeks ago.
              2. My Y-DNA matches map does not correctly show the matches at the various levels of markers. In addition, the matches list that can be opened on the left of the page does not correspond to those indicated on the map. So, which is correct, or are they both inaccurate?

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