No Replies from Support

[cybrsage]

OK, I am going to kvetch about support not replying. Not forum support, but rather the "Contact Us" support from the main site. Automated replies do not count as replying, imo.

There was a time when replies were quick - actually faster than I expected. I was pleased, I told people about the great support. Now I am starting to feel sorry I did.

Just venting, I know no one here can do anything about it. Anyone know the average turn around time for being contacted by a human is?

[Peter MacDonald]

Cybrsage,

I have had pretty timely responses to my messages sent to FTDNA's customer service email (both in the case of the Big Y Test and at a couple of other occasions in the years prior).

[Wing_Genealogis]

I have had occasion (as a Project Administrator) to use the Support "Contact Us" link to correct some GAP issues. I received notifications each time that they have been very busy lately, but did get around to handling the issue in a fairly timely fashion.

My only kvetch was when they corrected the second problem I reported, the first problem reappeared! Reminds me of a little joke I seen on Facebook about debugging software

100 bugs written into the code
100 bugs written in
take one out, fix it up right
157 bugs written into the code!

[efgen]

Copying my response from your other thread:

cybrsage,

FTDNA has a dedicated Customer Support team who work very hard to keep up with both phone calls and email.

It may take 2-3 days for the team to reach your email in the queue. Once they do reach your email, they'll respond to you and work to resolve the issue.

Elise