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Please change how the timeout works

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  • Please change how the timeout works

    This is the exact same post I put over in FF but evidently I must color within the lines.
    Start Repeat:
    I can understand why they want to time you out. But both the frequency of the warnings, the annoying nature of the popup which pulls me from whatever tab I'm in whether I'm typing in a box or clicking a menu on the other tab... and the way the system extends your time is rediculous and infuriating. If I'm comparing genomes or looking at several profiles and then at my trees to find common names, I absolutely do NOT want you to 'refresh' the page and force me to reset my settings, find the page I was at and the person I was looking at and start again. (Half the time I forget by the time I get there.. the hell of being older)

    If my bank operated like this, I'd change banks.

    Instead, why isn't there an option to say "I'm still using this page" and NOT reset the whole freaking thing? P

  • #2
    Timeouts

    I second the above suggestion having lost where I was at many times.

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    • #3
      I agree with Kasandra!

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      • #4
        In a given session, I am begging for more time over and over. Exhausting!

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        • #5
          I reported this problem on 2/4 and received this reply on 2/12

          "Thank you for your email. This is a feature implemented by our IT department and Upper Management in order to ensure security for your personal page after a certain period of inactivity. There have not been any plans to get rid of this feature, since security and confidentiality are very important to all of our customers. I apologize for any inconvenience."

          I replied that I hoped they would reconsider. I pointed out that I believe this was on chrome only and that many 23andme users would be using chrome.

          on 2/19 I received a reply that they would pass my message onto IT.

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          • #6
            My specific reply on 1/12 was
            "The behavior of your dialog box warning seems to act differently using Chrome than when using Internet Explorer. I am hoping that you are not aware of this and may reconsider your response. Many 23andme users use chrome because of the Chrome extensions available. If we forget to log out of FTDNA using chrome, I can be typing in another application and while I am typing, your dialog box takes control. This does not appear to happen using Internet Explorer. One scenerio I envision is that someone is about to make a timely bid on something, and your dialog box will have caused a problem."

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            • #7
              It happens with IE, Firefox and Safari.

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              • #8
                I don't think 'how' this functions has anything to do with security. My bank manages to give me more time without making me navigate back to where I was. In fact, I have only one place that I work online which has this kind of annoyance and even then, as long as I'm working within one area I don't have to relog in. Only if I move between areas after a prolonged period. That isn't nearly as annoying since I'm already navigating from the page. It's just more poor design.

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                • #9
                  It has nothing do with the browser. The timeout feature has been enabled for the forum for all browsers. I agree...its annoying and unnecessary.

                  Its a case where we're being treated like children where its thought we can't log out on our own when we're done or walking away from our PC. I really hate that "save us from ourselves" mentality. Back in the day it may have been a good idea but these days everyone is PC literate.

                  Please shut the timeout off.

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                  • #10
                    I use the Chrome browser and never time out on the FTDNA forums. The main site is a very different story though. It seems like the timeout there is 30 minutes or so. It's VERY annoying.

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                    • #11
                      If everyone who posted on this thread wrote a message with feedback FTDNA may look to modernize this very annoying feature. I just sent mine.

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                      • #12
                        Originally posted by 1_mke View Post
                        I use the Chrome browser and never time out on the FTDNA forums. The main site is a very different story though. It seems like the timeout there is 30 minutes or so. It's VERY annoying.
                        What particular timeout is this thread about: being logged into this forum or being logged into MyFTDNA account?

                        I'm never automatically logged out of this forum, but I do get a session timeout pop-up after a period of inactivity in my FTDNA pages.

                        I use Firefox on Windows-XP Pro and the FTDNA pages timeout pop-up does not grab focus of, nor interrupt, any other of my web sessions, such as an eBay page.

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                        • #13
                          @gtc, good quesiton. I'd thought it was about the myFTDNA site but then I saw the forums mentioned.

                          I'm running on Win7 with IE or Chrome. Neither has a timeout issue with the forums, both have one with the myFTDNA site.

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                          • #14
                            Originally posted by 1_mke View Post
                            @gtc, good quesiton. I'd thought it was about the myFTDNA site but then I saw the forums mentioned.

                            I'm running on Win7 with IE or Chrome. Neither has a timeout issue with the forums, both have one with the myFTDNA site.
                            This thread was not started about the forums but about the main account site where the annoying popup and resetting occurs.

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                            • #15
                              This is the worst feature in the world. It could not have been developed for any reason other than irritating people. Please change it.

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