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  • problem logging in

    I haven't been able to log into any of my accounts all day. Has anyone else encountered this problem?

  • #2
    If you are using Internet Explorer you may want to try another browser such as Firefox or Google Chrome.

    -Darren Marin
    Family Tree DNA

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    • #3
      Thank you, Darren. I got in via Firefox, but I always use IE and have never had this problem before. Any ideas why?

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      • #4
        I am not sure why this has started happening now. It doesn't seem to happen with everyone who uses IE either. The only information I have is that the IT department is currently working on getting it corrected. I apologize for the inconvenience this has caused everyone.

        -Darren Marin
        Family Tree DNA

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        • #5
          I use IE 8 and have no problem with any of the FTDNA website I use. I don't use any of the dashboard sites because I don't have that much time.

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          • #6
            Originally posted by Darren View Post
            I am not sure why this has started happening now. It doesn't seem to happen with everyone who uses IE either. The only information I have is that the IT department is currently working on getting it corrected. I apologize for the inconvenience this has caused everyone.

            -Darren Marin
            Family Tree DNA
            Darren, not a problem. Thanks much for looking into this.

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            • #7
              Login problem

              My problem is a little strange. I can log on to my homepage, but when I try to go to Matches, pending tests or some other page, it asks me for my login and password again. This can happen three or four times.

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              • #8
                same here

                That happens to me too.
                It is annoying, but if I try a few minutes later, the problem is gone.
                I use IE.

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                • #9
                  logging in today is very difficult

                  Today there is quite a glitch.
                  I log in and the only place I can go on the site without being asked to log in again is the forums. And after I log in again for the other links within the site, I don't get directed to anything but again a repeat request for log in. I'm sure this is temporary.

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