Thank you for contacting FamilyTreeDNA. We appreciate your feedback and apologize for the trouble you experience with the Matrix tool. Unfortunately, we were only able to accomplish so much during the update that took place in July and the Matrix is certainly one of the tools that we hope to update in the future.
The names are sorted alphabetically by the last name. The up/down buttons to rearrange the matches you want to compare were removed during the update because they did not always work correctly. We apologize if this feature was one that you used frequently.
We will be adding more information about the Matrix in the Help Center and possibly even including a video tutorial on how to use it.
The names are sorted alphabetically by the last name. The up/down buttons to rearrange the matches you want to compare were removed during the update because they did not always work correctly. We apologize if this feature was one that you used frequently.
We will be adding more information about the Matrix in the Help Center and possibly even including a video tutorial on how to use it.
We can only hope this gets fixed soon...but I'm not holding my breath!
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