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Connection with Geni has not worked since February

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  • #16
    No, its not working at all, it doesnt help if you contact them. I have contaced them over month ago, and it still doesnt work. Its has to be something to do with new FTDNA owner. Its been "broken" now 78 days.

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    • #17

      91 days or Alternative time units

      91 days can be converted to one of these units:
      • 7 862 400 seconds
      • 131 040 minutes
      • 2184 hours
      • 91 days
      • 13 weeks
      • 24,93% of 2021
      there have been lots of time to solve this.. but its still not solved.Wonder how many customers they are losing because this?


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      • #18
        There is now a message that it's broken, when you try to couple your profile.

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        • #19
          yep, this is really weird situation...Geni has also information of that brokeness if you try to link them . And still Geni is advertising/selling DNA tests which are made in Houston....

          https://www.geni.com/dna-tests


          now its 97 days when not worked...

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          • #20
            Its not like this before. Delay maybe be caused by the pandemic that is going on..

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            • #21
              now its 105 days.. I dont think its due to pandemic, nowadays is possbile to do remote work.

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              • #22
                Originally posted by Andy69 View Post
                now its 105 days.. I dont think its due to pandemic, nowadays is possbile to do remote work.
                It could be plausible explanation if all of their software engineers had died because of COVID-19. :P

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                • #23
                  now its over 4 months last time worked.

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                  • #24
                    Originally posted by Andy69 View Post
                    now its over 4 months last time worked.
                    I assume you know posting here doesn't do any good. Everyone who wants to see this problem fixed needs to be sending messages to support FamilyTreeDNA - Contact at least once a month, maybe once a week. Remember the squeaky wheel!

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