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Unable to view Project Pages

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  • CJGK
    replied
    Can't see any of my Projects with Firefox or Chrome. Can see one of them with Edge, but very, very slow to load results table.

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  • Jim Barrett
    replied
    Google Chrome is my preferred browser also. I have found that Microsoft Edge works better for me when trying to view DNA pages on Ancestry, but I still have problems with their website even with Edge.

    Have you tried to access the websites using a different computer?

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  • Time Traveler
    replied
    Jim, I had already cleared cache and cookies and did the zoom thing. I can access via Microsoft but not Chrome which is my preferred browser. Will continue to try different approaches. Thanks.

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  • Jim Barrett
    replied
    Check your zoom setting.

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  • KATM
    replied
    Also, try the usual advice to clear your cache and delete cookies.

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  • The_Contemplator
    replied
    Can you try with a different web browser? Could be an issue only some people have which may explain why customer support don't know how to help you.

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  • Time Traveler
    replied
    Thanks Jim, but It is not working for me. I will need to call Customer Service.

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  • Jim Barrett
    replied
    Seems to be working now.

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  • Time Traveler
    started a topic Unable to view Project Pages

    Unable to view Project Pages

    I am in several projects. When I attempt to review the posts all I see is the photo at the top of the page - no posts are listed. Customer Support has not been of any help in their response. Said to be sure I was logged in. Another message to them remains unanswered. This has been going on for a number of weeks. See attachment. Project Errors.JPG Any ideas? Thanks!
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