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500 error trying to retrieve matches

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  • 500 error trying to retrieve matches

    I am so frustrated! I finally get a long weekend when I can research and I can't pull up matches on any of the kits I administer! I keep getting a 500 error. And OF COURSE, there is no tech person available at the company level to help fix the problem. Does anyone have a work-around for this?

    Lisa

  • #2
    I just tried both kits I manage and they both work fine.

    Nothing you can do to fix a sever side error.

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    • #3
      I get a 'Too Many User' message from Ancestry. All you can do is try again later. Customer support can't help with the problem.

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      • #4
        I had the same 500 error as Lisa. I submitted an email but no reply. After waiting a day it seems the problem went away and I can now use the system okay.

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