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  • Cannot change address

    I need to make an address change on some of my kits. I imput the changes, click save, it says it has been saved but the old address still shows. Any thoughts?

  • #2
    Maybe refresh your browser? That, or perhaps wait a while, and check later to see if the change shows up. If it still doesn't, contact Customer Support using the link at top right of these pages.

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    • #3
      Originally posted by Dinaj View Post
      I need to make an address change on some of my kits. I imput the changes, click save, it says it has been saved but the old address still shows. Any thoughts?
      Some changes take a bit of time to show up on our "myFTDNA" website after they have been made. I know a name change can take time. The new information has been saved, but isn't being displayed yet.

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      • #4
        Well, I gave them a couple of days and the info is still showing the old version. It doesn't even allow me to change my email. I will contact customer service. There's so many little bugs on this site.

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