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Malformed Chromosome Browser download files

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  • loobster
    replied
    This is only tangentially related here, but relevant to the advice, and something I have been totally unable to figure out --

    When reporting a problem on a Kit that one manages other than ones own -- I assume put the Kit Number of the problem --
    BUT then, does one put one's own name, or the Kit Name (or full correct name, and for which?)
    And for e-mail -- one's own, or the primary on the Kit, or ??
    Similarly for phone

    Leave a comment:


  • Jim Barrett
    replied
    To report a problem use the "Customer Support" link at the top of this page. Scroll down to the "Support" section and click on the "Open a request" link. Provide the requested information.

    Leave a comment:


  • Russ Lipton
    started a topic Malformed Chromosome Browser download files

    Malformed Chromosome Browser download files

    When downloading a complete chromosome browser file, it chokes (halts) at the record for Mayard David Seidman because his data is malformed/misformatted. This happens, of course, for all test-takers that show him as a match, which makes it rather difficult for me to work on behalf of those test-takers.

    Please fix.
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