Malformed Chromosome Browser download files

[Russ Lipton]

When downloading a complete chromosome browser file, it chokes (halts) at the record for Mayard David Seidman because his data is malformed/misformatted. This happens, of course, for all test-takers that show him as a match, which makes it rather difficult for me to work on behalf of those test-takers.

Please fix.

[Jim Barrett]

To report a problem use the "Customer Support" link at the top of this page. Scroll down to the "Support" section and click on the "Open a request" link. Provide the requested information.

[loobster]

This is only tangentially related here, but relevant to the advice, and something I have been totally unable to figure out --

When reporting a problem on a Kit that one manages other than ones own -- I assume put the Kit Number of the problem --
BUT then, does one put one's own name, or the Kit Name (or full correct name, and for which?)
And for e-mail -- one's own, or the primary on the Kit, or ??
Similarly for phone