Family matching Bug?

[Fern]

No one else has posted about this problem recently, so it may be something to do with your device or your connection.

Can someone more knowledgeable than me help Genemonkey? (S)he's unlikely to want to phone Customer Support from Australia, and it'll take about a week to get a reply from opening a request.

[Genemonkey]

I have a new kit where I have added relationships but the 'calculating family matching' just seems to keep going round in a circle without a result. I have added a 1st cousin so I should get something? This has been for at least several days now.