Chromosome browser graphic bug

[jwes]

The chromosome browser does not display to scale. I compared two people and on one chromosome they have segments with the same start point and the first is about 1/4 the length of the second. The graphic has the bars with the first longer than the second and about a 50% overlap (See the attached picture).

[dna]

Did you read the following from the Family Tree DNA Learning Center?

• centiMorgan (cM)
  https://www.familytreedna.com/learn/faq-items/centimorgan-cm/
  
  
• What exactly do the centiMorgan values for DNA segments mean?
  https://www.familytreedna.com/learn/autosomal-ancestry/universal-dna-matching/exactly-centimorgan-values-dna-segments-mean/
  
  
• If two DNA segments look about the same length, why aren’t they the same number of centiMorgans?
  https://www.familytreedna.com/learn/autosomal-ancestry/universal-dna-matching/two-dna-segments-look-length-arent-number-centimorgans/
  
  

Mr. W

[jwes]

Did you read the following from the Family Tree DNA Learning Center?

• centiMorgan (cM)
  https://www.familytreedna.com/learn/faq-items/centimorgan-cm/
  
  
• What exactly do the centiMorgan values for DNA segments mean?
  https://www.familytreedna.com/learn/autosomal-ancestry/universal-dna-matching/exactly-centimorgan-values-dna-segments-mean/
  
  
• If two DNA segments look about the same length, why aren’t they the same number of centiMorgans?
  https://www.familytreedna.com/learn/autosomal-ancestry/universal-dna-matching/two-dna-segments-look-length-arent-number-centimorgans/
  
  

Mr. W

Yes. Did you look at the attached image? It shows the starting location and length in cM.

[dna]

Yes. Did you look at the attached image? It shows the starting location and length in cM.

Yes, the starting locations should be the same and are not.

Mr. W

P.S.
I would retry in another browser, for example in Firefox if using Chrome, or in Chrome if using Firefox. portableapps.com has versions that do not require installation.

[Fluffy]

FTDNA is working hard right now to fix this and other issues. Please be patient.

[jwes]

FTDNA is working hard right now to fix this and other issues. Please be patient.

I just received an email from customer support saying it's a bug.

[Fluffy]

I just received an email from customer support saying it's a bug.

Ok? All I'm saying is they are fixing it. I never said it wasn't a bug. lol