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Does Facebook has a database of FTDNA Customers?

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  • Does Facebook has a database of FTDNA Customers?

    Hi

    Using the Facebook pixel on FTDNA main website allows for Facebook to collect personal information about FTDNA customers.

    Many organisations have decided to not use the pixel due to privacy concerns.
    Considering the personal information that FTDNA handles then this should be regarded as a trust issue.

    I'd like to have a comment on this by the FTDNA team.
    Do you think it is ok to give personal info about your customers to Facebook just so you can keep track on your conversions?

    Thanks

  • #2
    FTDNA staff do not generally post in the forums. You could have to contact them through the "Customer Support" link at the top of this page. Then in the "support" section you have two options. One is clicking "Open a request" to fill out a short form to contact them through email. The other is moving the mouse over "Contact Us" to get their phone number and business hours.

    Many people use social media sites like Facebook. The reason FTDNA uses it is to have more customers. You don't have to use Facebook to use FTDNA services.

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    • #3
      Thanks. Sent a request.

      Many people use social media sites like Facebook. The reason FTDNA uses it is to have more customers. You don't have to use Facebook to use FTDNA services.
      By using the FB Pixel information from FTDNA such as who bought something and what they bought and much more is sent to Facebook.
      Considering that FTDNA has a copy of our DNA I would prefer if they didn't use the Pixel. It is about trust.
      The Pixel doesn't drive sales, it gives info on the effectiveness of an ad on FB. FTDNA will do fine without it. They will not do fine without our trust though.

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      • #4
        I'm not sure how this FB pixel thing works, for privacy and otherwise, but apparently if you are not logged in to Facebook when visiting a page that has the Facebook pixel, it does not send information to Facebook (if you take Facebook's word on that). See https://www.facebook.com/business/he...54238916686704:

        The Facebook pixel does not track cookies like many other ad tracking products. Instead, it tracks by unique user ID. The Facebook pixel only tracks traffic if the user is logged into Facebook at the time of the website visit.
        It seems prudent to log out of Facebook before visiting any other website, or better yet, to not use Facebook.

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        • #5
          Bottom Line

          Originally posted by KATM View Post
          It seems prudent to log out of Facebook before visiting any other website, or better yet, to not use Facebook.
          Bottom Line - Don't blame FTDNA, don't blame FB. Blame yourself for using FB!

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