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Get error when uploading ANcestryDNA

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  • Jim Barrett
    replied
    A woman with new Ancestry results just joined one of my projects. She had no problem and had FF matches within 24 hours. That is good.

    The same woman added her Ancestry data to GEDmatch and matches my wife as shown here:
    Chr Start Location End Location Centimorgans (cM) SNPs
    16 --- 83,201,194 --- 88,668,856 ---- 14.4 ---- 953

    She doesn't match my wife on FTDNA where my wife tested.

    Leave a comment:


  • John McCoy
    replied
    The error message appears to be saying that the file you tried to upload had the same NAME on YOUR computer as a file that you uploaded previously. Is it possible you selected the wrong file from your computer when you attempted the upload to FTDNA? At least that's something you can check, and you could try downloading the file from Ancestry again, being sure it ends up with a unique name on your computer.

    Leave a comment:


  • Ann H
    replied
    Not working again...

    Originally posted by Ann H View Post
    Thank you - I just tried uploading my ancestry DNA results again and it worked!
    For some reason, despite the problem uploading DNA from Ancestry last week, FTDNA accepted my results after several tries (over several days). I note that other people still had the problem - and still do. Now I am trying to upload results for another family member and am getting a different error message:

    "The specified file 'dna-data-2017-05-27.zip' could not be uploaded. Our records indicate the file you uploaded is already in our system. If you have not uploaded this file before and continue to receive this error, please contact support."

    This makes no sense - it could not be uploaded, yet it says it is already in their system - which it is not! Customer Support please advise. Thank you.

    Leave a comment:


  • Ann Turner
    replied
    AFAIK, all the companies use tab-delimited files. I have not seen a raw data file from MyHeritage, though. The major difference with AncestryDNA is that they separate the two alleles into two columns. Could it be that FTDNA changed the way they handle that?

    Leave a comment:


  • wilters
    replied
    Ancestry have now confirmed to me they have changed nothing in the raw DNA data files at their end. And, as noted in a previous post, this agrees with my examination of Ancestry raw DNA data files over the last couple of months.

    I have contacted FTDNA for a further explanation and resolution of this problem. I have not had a response !!!

    Graham

    Leave a comment:


  • wilters
    replied
    FTDNA Customer Support have told me also that Ancestry DNA files must be the same size and format. However, I have checked the size and format of two Ancestry DNA files I successfully transferred to FTDNA a couple of months ago with the size and format of the file that is presently not being accepted by FTDNA. The size and format are EXACTLY THE SAME! The size is 18,110,076 bytes, they are all tab delimited, and they all display exactly the same "skew" (i.e. non-alignment in columns).

    I have asked FTDNA Customer Support for a further explanation. As far as I can tell at present, the problem is NOT at Ancestry's end.

    Graham

    Leave a comment:


  • wilters
    replied
    Having said the above, Ancestry's pre-amble in their .txt download says "data is provided below as five TAB delimited columns". This is true - which is doubtless why GEDMATCH, for example, can read my "skewed" file. It is not therefore entirely clear why FTDNA does not accept the tab delimiting as well.

    I can see this degenerating into a dispute between Ancestry and FTDNA.

    Leave a comment:


  • wilters
    replied
    If you open the .txt file from Ancestry you can see the incorrect (i.e. "skewed") formatting exactly as reported above.

    I downloaded again from Ancestry a few moments ago and the "skewed" formatting is till there.

    I have reported to Ancestry via their Support/Contact Us page. I suggest others do the same to attract their attention.

    G

    Leave a comment:


  • migoblu
    replied
    I received this from FTDNA Support:

    Hello,

    Thanks for contacting us. FTDNA accepts both V1 and V2 of Ancestry's autosomal DNA test.

    Unfortunately, the problem with the autosomal raw data file is on Ancestry's end. There is an issue with the size of some of their files (The formatting of the columns is skewed-— the data is not lining up in the proper column or category. Any time a rsid# in the first column is smaller than 5 digits then the rest of the data on that line is skewed and does not read the proper column or category. The same thing happens where the position number, in the third column, is smaller than 8 digits. That skews the rest of the columns in that line.) and that is why some of them are not uploading, like what you have experienced.

    Other sites with transfers available, like Gedmatch and MyHeritage, have different transfer processes. Their upload accepts files of any size and format, which is why you would have been able to upload the file to either or both of those websites with no trouble. However, the files must be in the same size and format as all other Ancestry V1 or V2 files in order to work with FTDNA's upload so that our system can properly translate the data and give Family Finder results.

    I apologize again for the trouble you are experiencing when trying to transfer. Please contact Ancestry for an accurate raw data file.

    Best,


    Anyone know how I ask AncestryDNA for an accurate raw data file?

    Leave a comment:


  • MayaXo
    replied
    Still not working for me...

    Leave a comment:


  • Ann H
    replied
    It is working now!

    Originally posted by Ann H View Post
    I am having exactly the same problem - took the same actions, with the same results. I got my DNA results from Ancestry on 15th May 2017 if that is any help. No problem uploading them to Gedmatch.

    Update 10.55 GMT:
    I just downloaded my results from Ancestry again - in case something had changed since yesterday - and got the same error message uploading to FamilytreeDNA.
    Thank you - I just tried uploading my ancestry DNA results again and it worked!

    Leave a comment:


  • mcolem
    replied
    Annoyed

    Having the same problem downloading/uploading failure. Why is this so hard to find out what is going on? I already waited 2 months to get Ancestry results, I need to get them in FTDNA also to continue my research.

    Leave a comment:


  • MayaXo
    replied
    Same problem here since May 14. I have uploaded the same file with no problems to GEDmatch, MyHeritage, etc... I get the same error message here on FTDNA. I contacted cust service and they've been pretty much blaming Ancestry. I contacted Ancestry (even tho I know the problem is not with them) and they told me the problem is with FTDNA. don't like this blaming game... the replies I got from FTDNA make no sense at all, and wish they took this a bit more seriously. I'm gonna keep trying...

    Leave a comment:


  • MoberlyDrake
    replied
    I wonder whether Ancestry would deliberately change the file format in order to prevent free uploads to FTDNA? They already have the person's money. But they might do it just to cause headaches for FTDNA and ruin their customer image.

    I know I'd like to invite a lot of Ancestry matches to transfer, but I won't do it because of the nightmare experience of transferring that people keep complaining about on this forum plus my own experiences with the shopping cart (that much is not Ancestry's fault).

    But is it only the people who have tested most recently with Ancestry, or is it everyone? They would have to change all the files, not just the most recent ones, in order to have an impact.

    I transferred my sister's results not long after FTDNA announced that they were accepting transfers, and I think I was able to view her match list within an hour or two. My big problem was the usual one with the shopping cart when I tried to pay the $20.

    Leave a comment:


  • Darren
    replied
    Thank you for your replies. I will provide this information to the management team. I don't know if this is an IT bug or if Ancestry changed the files recently so it is not compatible with the current system. I will let you know what I find.

    I was wondering if this is only a problem with Ancestry or if 23andme transfers are having the same issue. If anyone has been receiving the error with 23andme please let me know.

    -Darren
    Family Tree DNA

    Leave a comment:

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