Ancestry Transfer is "still processing" after 4 days

[ANNEHARTSMITH]

I uploaded my husbands .zip file from Ancestry on 4/1/17. It was assigned kit #B176238. When I sign on to FTDNA with his kit#, there is a message that the kit has completed processing on 4/1/17. However, when I click on "Matches," I continue to get the message "Pending Results -- Your Family Finder Matches are still processing. Please check back in 24 hours." It's been this way every day for the past 4 days.

I had no trouble transferring my own .zip file from Ancestry.

Help!

[lslavens]

Same here.

Maybe they figure since we had to wait weeks and weeks extra for Ancestry to process the Christmas glut of kits, we won't mind a few extra days waiting for our uploads.

[ANNEHARTSMITH]

RESULTS ARE DONE

Hooray! The file has finished processing and the results are available.