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myFamilyTree / display problem

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  • myFamilyTree / display problem

    When I click on myFamilyTree It brings up the titles at the top but only a very narrow strip that only shows a partial tree. Havn't been able to view full screen!? Including Window capturejpg

  • #2
    Magnify it by clicking the plus icon or use CTRL plus +

    I thought they were going to fix this problem.

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    • #3
      still having this problem

      I've tried the solutions offered, but no luck. I can only see a narrow strip of each tree. Can anyone help?

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      • #4
        What browser are you using-sometimes IE works when others do not

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        • #5
          MyFamilyTree problems

          Yes, the problems continue with Firefox (I use version 59.0.2 64-bit, which is the most recent version).

          As noted, the "tree" portion of the screen opens in a narrow strip; you must zoom down the screen to about 80% before that portion opens up full-width.

          A bigger problem is that, if you try to add a person within the existing tree, the process never finishes after you click done (the activity "wheel" spins but nothing happens... I left it spinning for an hour once but it was still spinning when I returned).

          Neither of these problems occur if I use the Chrome browser. Haven't tried it with Explorer or other browsers.

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          • #6
            Not sure if anyone is experiencing this today, but all I get is a spinning symbol in the middle of the page but my tree never loads. I tried this on three different kits I manage, and the trees I know are uploaded are not showing up.

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            • #7
              Originally posted by JeremyGlen2017 View Post
              Not sure if anyone is experiencing this today, but all I get is a spinning symbol in the middle of the page but my tree never loads. I tried this on three different kits I manage, and the trees I know are uploaded are not showing up.
              Today, my Firefox does not display the tree. I have even tried the newest beta (pre-release 60.0b12) version of Firefox, and surprisingly it did not work either.

              On Windows 7 (and on Windows 10) Internet Explorer works at this moment, and Chrome (version 65) too.


              Mr. W.

              P.S.
              I have a no longer relevant version of Firefox beta 59.0b1 and that did work. Clearly FTDNA is playing with something.
              Last edited by dna; 16 April 2018, 04:15 PM. Reason: +Windows 10 information

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