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Email Icon will not open on Matches Page

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  • Email Icon will not open on Matches Page

    Well, the subject says it all. Nothing happens when I click the icon. Is this a temporary glitch? Thanks.

  • #2
    I just tested one of my matches and the email icon worked fine. Is the problem with just one of your matches or with all of them?

    If the match has an email address listed, you can see it by clicking the persons name and viewing their profile. You can then copy and paste it into your email program.

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    • #3
      The envelope icon will try and open whatever email client is set to default by your web browser. I find it easiest to right click on the icon and choose the option to copy the email address. You can then paste it into whichever email program you use.

      -Darren
      Family Tree DNA

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      • #4
        Thanks guys. The issue is with all mail icons. This just started a couple of days ago. I was curious as to whether anyone else had the problem.

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