Uploading Photos To Family Tree

[graeme72]

Anyone else having problems uploading photos to the Family Tree? It used to work fine but now it just seems to say "Loading..." forever and the photos never actually upload.

I tried following the instructions here: http://forums.familytreedna.com/showthread.php?t=35601 on how to report a website fault but I get stuck at this point:

* Go to http://www.familytreedna.com/contact.aspx
* Click on Other Topics (bottom right of the 8 options within the first half of the page)
* In the section that opens below, click on Technical (THE WORD TECHNICAL DOES NOT APPEAR ON THIS PAGE)
* Enter your kit number, name, email address, error/issue details and attach a screen shot
* Click Submit

So not sure where to submit the problem. Is anyone else able to upload photos?

Cheers. Graeme

[KATM]

Hi Graeme,
I haven't tried to upload photos, so can't help you there. But for reporting a problem:
The instructions at the link were from two years ago, so that page has probably changed since then.

• Try clicking on "Open a Request" under the third green heading, "Support."
• A form will open, which has a drop-down menu. There is again no choice for "Technical," but perhaps the choice of "MyFamily Tree/GEDCOM Questions" will do for you (I think these choices change over time).
• Fill in the rest of the form and submit.

You should get a confirmation email with a ticket number fairly quickly, and a reply within a couple of days (in my own experience).

[graeme72]

Thanks!

I've tried that a couple of times but I never get a confirmation email. Doesn't go to spam or junk, it just never arrives.

So I've submitted it again, got a ticket number, but again no confirmation email...

Maybe support have responded to me but I can't tell? Is there any way to view tickets online? I can't see it...

Cheers
Graeme