MyOrigins bug?!?!?!

[Nataliea35]

Has anyone else had a problem with their MyOrigins? Mine has said "results pending" for almost a week now. I have been in contact via phone and Facebook but still its not working. I am getting frustrated. I have my matches. But not myOrigins. Anyone else have this problem?
Natalie

[Conatus]

No Ancestral Origins for two weeks now on mtDNA

Has anyone else had a problem with their MyOrigins? Mine has said "results pending" for almost a week now. I have been in contact via phone and Facebook but still its not working. I am getting frustrated. I have my matches. But not myOrigins. Anyone else have this problem?
Natalie

Same here. Nada. And no response from FTDNA either.

[LPeer]

just got 620 FF results and raw data won't download. Get this message:

NoSuchKeyThe specified key does not exist.secure/f5/7ef0/e0-/fa0c-4022-87ee-12ad56462781/ffo37-f57ef0e0-fa0c-4022-87ee-12ad56462781.csv.gz8B90484B2F5F244A/t8846bOyCKZ3G42tzSZDXNPUbrhxC0b52MG8s+isD6Z4qdOanG jIpEbrZz8NNyn

My Origins is not there as well, even though it says completed date is 7-8-15

[telly441]

According to a Facebook post FTDNA is/was not aware that there is an issue with myOrigins and request people to turn in bug reports on their online bug report form https://www.familytreedna.com/contact.aspx#

[Nataliea35]

Funny.
I have been in touch with them for about a week about this "bug" and so they do know about it. But glad to know I am not alone in this.

[dim]

Hi
I've got myOrigins results 4 days ago. The map shows up fine along with the ethnic percentages.
Nevertheless, on top of the page there is this window saying "Pending Results - Your myOrigins results are still processing, please check back in 24 hours."

At the same time, in my Order History, under Family Finder, there are two entries "completed": one with the date the results appeared, and the second one reading "pending" (both under the same batch 627).
Is this a bug or I need to wait indeed?

Finally in myOrigins results, the percentages sum up to 101%. Europe 69% and Middle East 32%.
Is this also part of a bug?

Thanks!

[dna]

101% or 99% is normal

[----] Finally in myOrigins results, the percentages sum up to 101%. Europe 69% and Middle East 32%.
Is this also part of a bug?

Thanks!

No, it is not a bug. That can happen due to rounding.

If your population percentages are exactly 68.5% and 31.5%, then when properly (mathematically) rounded they are displayed as 69% and 32%. And that adds up to 101%. In general, 101% could be the total when two population percentages end in .5

And with percentages for populations like 23.3%, 33.4%, and 43.3%, they would be displayed as 23%, 33% and 43%, totaling 99%.

W. (Mr.)

[jsarnacki]

Finally in myOrigins results, the percentages sum up to 101%. Europe 69% and Middle East 32%.
Is this also part of a bug?

Thanks!

dna is correct, also in case you test other people, it can also round down to 99%. I don't think I have any 101% in my kits, but I do have several that are 99%

[dim]

Thank you both for your reply!
I got the way the percentages work in FF.

I hope the "pending results" thing will be solved in case that one is a bug in myOrigins.

[K. L. Adams]

Hi
I've got myOrigins results 4 days ago. The map shows up fine along with the ethnic percentages.
Nevertheless, on top of the page there is this window saying "Pending Results - Your myOrigins results are still processing, please check back in 24 hours."

At the same time, in my Order History, under Family Finder, there are two entries "completed": one with the date the results appeared, and the second one reading "pending" (both under the same batch 627).
Is this a bug or I need to wait indeed?

Finally in myOrigins results, the percentages sum up to 101%. Europe 69% and Middle East 32%.
Is this also part of a bug?

Thanks!

Don't feel alone, I have 3 different kits, all 3 batched 627, with family finder test results that have the exact same bug:

1) "Pending Results - Your myOrigins results are still processing, please check back in 24 hours."

2) Order History, under Family Finder, there are two entries "completed": one with the date the results appeared, and the second one reading "pending".

So, yep! Things are buggy!

[Nataliea35]

So a quick update...
So still nothing. I had all my matches but then I contacted one of them and she couldn't find me so I called FTDNA and they said its probably a bug. One sided matching. So then the next day...about a week ago... I have only 20 matches and still no MyOrigins and the banner on both says that it will show up in 3-5 business days. Its been that now. And I have called and they put in another work ticket. This has been going on for over 2 weeks! I know some of you have been waiting forever but this was through a transfer.
Just venting.
Natalie

[SubbotaAnton]

Hello!

I uploaded my results from 23andme to FTDNA on 20 April. Today is 23th April but I have seen message still

"Your Family Finder Matches results are still processing.
Please check back in 24 hours."

Is it possible to solve this problem? I created request but haven't answer yet.

Same situation with transfer DNA for my wife - did it on 20 April and no result still.

PS On next day (21th April) I received result myOrigin, but definitely it's not enough. And Ancient European Origins doesn't work too.