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All My Mother's Family Finder Matches Just Disappeared!!!

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  • prairielad
    replied
    Somehow must be tied into the issue of a match showing on one match list by not the other.

    My matches never disappeared, but...

    I have been contact by a match stating 3 of my kits match theirs in the 2nd to 4th Range with over 70cM in total.

    They do not show up on any of my kits match lists.

    Hopefully they fix this issue soon...
    Last edited by prairielad; 11 May 2015, 11:06 PM.

    Leave a comment:


  • selah
    replied
    Originally posted by dna View Post
    Have you tried the trick of moving permissions to the restrictive ones, waiting 10 minutes, then opening permissions?

    W. (Mr.)

    P.S.
    You can logout after each change, but that does not appear to be required.
    Yes, I have tried that trick, but it didn't work.

    Leave a comment:


  • benboy
    replied
    Mine all been missing for well over a week going on two😕

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  • dna
    replied
    Originally posted by selah View Post
    My sister hasn't shown up in my matches, yet I am in hers.
    Have you tried the trick of moving permissions to the restrictive ones, waiting 10 minutes, then opening permissions?

    W. (Mr.)

    P.S.
    You can logout after each change, but that does not appear to be required.

    Leave a comment:


  • selah
    replied
    My sister hasn't shown up in my matches, yet I am in hers.

    Leave a comment:


  • DmHagen
    replied
    My father's FF results have been missing for about two weeks. I have contacted Customer Support about this. Only six of the most recent matches show up.

    Leave a comment:


  • Chester
    replied
    Originally posted by E19463 View Post
    Same here. I just got my matches yesterday, one of them even a 3rd to 5th grade cousin but now nothing more but an empty space, see attachment.
    I got mine about 24 hours ago and they have been gone since this evening. Disappeared while I was logged in.

    Very frustrating.

    Leave a comment:


  • Tali
    replied
    Originally posted by E19463 View Post
    Same here. I just got my matches yesterday, one of them even a 3rd to 5th grade cousin but now nothing more but an empty space, see attachment.
    Did you get your matches back yet? My new kit is recorded as complete as of 4/28 yet not one match is showing up.

    Leave a comment:


  • MoberlyDrake
    replied
    My mother's matches are all back. She tested in 2010. Other family members were never affected at all.

    Leave a comment:


  • Kathleen Carrow
    replied
    Originally posted by E19463 View Post
    Same here. I just got my matches yesterday, one of them even a 3rd to 5th grade cousin but now nothing more but an empty space, see attachment.
    Thank You! I do hope they are not restoring them by kit # as many may not realize..

    Leave a comment:


  • E19463
    replied
    Same here. I just got my matches yesterday, one of them even a 3rd to 5th grade cousin but now nothing more but an empty space, see attachment.
    Attached Files

    Leave a comment:


  • Kathleen Carrow
    replied
    Originally posted by jbarry6899 View Post
    Spoke too soon. Looks like all of my matches are back and there are none missing for any of the 53 members of my surname project who did FF tests.
    Mine are NOT back and neither are my group members..only 6 new ones for me and 2 new ones for him..Everyone check and make sure..

    Leave a comment:


  • jbarry6899
    replied
    Spoke too soon. Looks like all of my matches are back and there are none missing for any of the 53 members of my surname project who did FF tests.

    Leave a comment:


  • jbarry6899
    replied
    Originally posted by Heatherltl View Post
    All my Family Finder matches disappeared Saturday night, 1000's just all gone. I know there is a glitch, but today it only shows 3 matches, names I had not seem before, and all the Commom Surnames are different! Any time frame when this well all be restored my with correct/true DNA matches. I am new to this and am weary of authentic results. As well, my MDNA is backlogged again. I am kit batch 613. Thanks, Heather
    Lisa Janine Cloud reported on the ISOGG facebook page that IT is working on this problem but that it is complex because they have not uncovered any pattern among those who are missing matches. May be a while!

    Leave a comment:


  • Heatherltl
    replied
    All FF matches are gone!

    All my Family Finder matches disappeared Saturday night, 1000's just all gone. I know there is a glitch, but today it only shows 3 matches, names I had not seem before, and all the Commom Surnames are different! Any time frame when this well all be restored my with correct/true DNA matches. I am new to this and am weary of authentic results. As well, my MDNA is backlogged again. I am kit batch 613. Thanks, Heather

    Leave a comment:

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