Ok I know I'm not loosing my mind but everytime I upload my gedcom, it stays for a few days then it's gone again and I have to re upload it, does this happen to anyone else??
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My Family Tree keeps disappearing?????
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Hi Darren
No one else has access to the account..
I re uploaded it maybe tuesday or wednesday and it's gone again..
I have another account for my dads kit that has a tree fully intact since I opened it last november so I know it's nothing I'm doing as such...
Is there possibly a limit on the amount of people that can be in the Tree??
I'm going to upload it again now..
Louise
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Originally posted by MikeP View PostMy case is similar in that I can upload a gedcom, but can't see it afterwards..... The second is if somehow I've made everything private, even from myself ...
'Unknown' really was me.
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Well that's different
The only choice presented for me to select as me in the uploaded gedcom is Cybill Smith, the daughter of my great uncle. The tree did appear once I said that I was Cybill, but most of the original information is not there. I was included, listed as an "unknown", but there was no option to reselect from Cybill to the correct entry. I would need to reenter most of the tree anyways.
So it looks like family tree is having trouble with the gedcom5.5 definitions, rather than it being a permissions kind of thing. I'm gaining information almost daily, so the tree is growing. I'd like to get the issues resolved so that I can import it and maintain a version here.
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Thank you to Darren for emailing me about this issue, have to say your doing what is so badly needed here on FTDNA, listening to the customers and actually sorting it out....
Anyway, I emailed a copy of my tree to Darren, he uploaded it, I logged in on my phone and the tree was there, I logged in on my laptop and it was gone again, so I cleared browsing data, cookies, everything on my phone and logged in to check again, tree still there, so I done the same with my laptop, cleared everything and logged in, my tree is there again, so I'll keep an eye on it now to see if it stays put!
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Hello everyone,
The issue with being able to edit gedcom file that is not yours should be corrected. You should no longer have that option. please let me know if anyone runs across it.
For those that are seeing trees disappear can you please press control and F5 (ctrl+F5) to do a hard refresh and see if that brings the tree back up?
-Darren
Family Tree DNA
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