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Can't order Y upgrade

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  • Can't order Y upgrade

    Hi,
    I can't order Y upgrade, it says only males can...
    Well, I'm a male who want to upgrade from 67 to 111...
    What is the problem?

  • #2
    I had that glitch on one of the Family Finder male kits I recently purchased for my son, if I tried to order Y upgrade from the page brought up by blue upgrade button it gave me that message you are seeing, but if I clicked the blue upgrade button, then selected the shopping trolly at the top, I could and did select the Y test I was after.

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    • #3
      Originally posted by Oshri View Post
      Hi,
      I can't order Y upgrade, it says only males can...
      Well, I'm a male who want to upgrade from 67 to 111...
      What is the problem?
      On your page https://my.familytreedna.com/default.aspx, what do you have in the top right corner?

      Two boxes, one for Y-DNA Haplogroup and one for mtDNA Haplogroup, or just one box for mtDNA Haplogroup?

      W.

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