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AncestryDNA Upload Error...

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  • AncestryDNA Upload Error...

    Hello there,

    I am trying to upload my AncestryDNA.txt file and i am receiving the following error:

    "Whoops, looks like we found an error: Our records indicate the results file you uploaded is already in the system. Please try another results file. If you have not uploaded this file before and continue to receive this error, please contact us."

    I downloaded it twice from Ancestry.com and decompressed the .txt file then tried uploading the AncestryDNA.txt file and am always receiving that error message.

    Please Help!!!

  • #2
    Please contact Customer Support about this. As the message says, the system thinks you've already uploaded the file, so it won't let you upload it again. Customer Support will have to look into the issue for you and see what needs to be done to resolve it.

    http://www.familytreedna.com/contact.aspx

    Elise

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