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  • Unread mail message

    I have an unread mail message that won't go away even if I click on the message read link.

    It is a message regarding a match and says to go to the known relationship page which shows a known match I have already confirmed and that is what the status is. There is nothing more to do with it other than remove it.

  • #2
    I'm having the same problem. I've tried repeatedly, but nothing happens when I click the link to mark as read.

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    • #3
      Originally posted by WCoaster View Post
      I'm having the same problem. I've tried repeatedly, but nothing happens when I click the link to mark as read.
      I contacted help desk and they know about it and said they are working on it. "Our IT department has been made aware of the issue and is working to get it resolved. Thank you for your patience in the meantime."
      tlgarrison
      FTDNA Customer
      Last edited by tlgarrison; 21 August 2014, 10:00 AM.

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