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  • LynCra
    replied
    Could open gedcoms on new matches that came in this week, but still ending up in Houston for some older matches.

    This is taking an inordinately long time to fix. If you canĀ“t fix the problem then at least do us the courtesy of providing a sensible error message and get rid of the annoying Houston page.

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  • MoberlyDrake
    replied
    Is it fixed now?

    I tried a couple of trees and didn't get the "Houston" page! I actually got to view trees! Let's hope it's fixed!!!

    The former problem that began months earlier, where all the locations in a person's tree are "unknown" apparently hasn't been fixed yet???

    Leave a comment:


  • LynCra
    replied
    Let us hope that they drop the 9 level limit with the next release.

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  • John McCoy
    replied
    On those occasions when the pedigree actually displays, I have no trouble viewing it, even at 9 generations. However, I would prefer to see the pedigree in a form that can be printed. Not only does the current display potentially extend to, say, 20 times the ordinary width of the application window, it also shows dates and places, if at all, only if the cursor hovers over a name, one ancestor at a time.

    The problem of displaying the relevant information in a pedigree chart within the boundaries of a "normal" application window has been solved very simply by GEDmatch and some other genealogy software. The trick is to display the tree reading from left to right, rather than from the top down. This change in orientation exploits the vertical axis of the application window, which is easy to print. Another approach is the Ahnentafel, if clearly labeled, but I anticipate that many customers are relatively new to genealogy and will have trouble with the concept when they see it for the first time.

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  • a shepherd
    replied
    Originally posted by MoberlyDrake View Post
    I would love to see them switch to a pedigree view like Ancesty has. It makes it a lot easier to follow lines and a whole lot easier to count generations!
    I agree.

    the current setup is too cumbersome to view at 9 levels!

    Leave a comment:


  • MoberlyDrake
    replied
    I would love to see them switch to a pedigree view like Ancesty has. It makes it a lot easier to follow lines and a whole lot easier to count generations!

    Leave a comment:


  • efgen
    replied
    I don't believe the GEDCOMs will need to be re-uploaded, but I'm checking on it to be certain. I'll let you know when I hear back.

    Also, I just found out that it may be closer to a month for the fix. The fix will be part of some other updates to the GEDCOM system, so that's why it's taking so long. It will be worth the wait, though!

    Elise

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  • suttonwho
    replied
    Elise, is it expected that the repair will retroactively fix the broken gedcoms or will customers need to reupload them as was the case with the gedcom issue of broken places?

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  • efgen
    replied
    Hi all,

    Engineering is aware of this issue. There are some updates coming soon that will fix this, but it may still be another couple weeks.

    Elise

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  • georgian1950
    replied
    very frustrating!

    I have received 26 FF matches since May 1. Only eight had gedcom's, but of those only one does not have the Houston problem. It's bad enough with matching people not supplying information to work with, but frustrations add up when you can't see what those that did provided.

    Leave a comment:


  • hodgept
    replied
    I think maybe it has something to do if they upload their gedcom before their matches come or after. No other reason that I can see their being houston on one and not the other dated the same day.

    Leave a comment:


  • suttonwho
    replied
    To make matters worse, many people who have uploaded their gedcoms recently have no idea they aren't accessible to their dna matches.

    I continue to run into matches who uploaded gedcoms during the glitch period where their names/dates appeared but locations didn't. That problem has been 'fixed' but I wonder if it has only been fixed for people who reuploaded after it was resolved? Several of my matches still have partially blank trees and are unaware that they need to reupload to fix the blanks.

    Leave a comment:


  • Katydid
    replied
    I share your frustration. I have a kit for which the Gedcom has been inaccessible by others for a month (since May 7, when the results were posted). This is the latest reply I've gotten from the Help Desk (as of yesterday):

    "Thank you for your reply. Our IT department is still working on the issue, but I do not have an estimated time frame as to when it may be resolved unfortunately. However, working out the issue itself is taking longer than expected. We realize that the GEDCOM files are an important part of the research and we apologize for the delay and inconvenience this causes."

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  • suttonwho
    replied
    It would be helpful if we had an update. The gedcoms are a bare bones essential tool.

    I seem to get the error message for trees from early May onwards.

    I have matches. My cousins are cooperating by uploading their gedcoms so we can compare. FTDNA, a genealogical service, is hindering our progress by not making family trees available? Dear oh dear, IT, get it together.

    Leave a comment:


  • John McCoy
    replied
    Two bugs for the price of one!

    First, I get the Houston We Have a Problem screen for SOME GEDCOM files for Family Finder matches, but not for others. The problem seems to affect more recent matches. However, I haven't done a systematic check to verify that there is a specific cutoff date before which the GEDCOMs can be viewed.

    Second, when I FOLLOW THE DIRECTIONS and enter my e-mail address in the blank on the Houston We Have a Problem page and then click on the SEND button, the page redisplays (repositioned to the top), but it doesn't appear that the e-mail address is actually being "processed" or sent. So, maybe there is a problem with the Houston We Have a Problem screen.

    It would be helpful if we had an update on the status of both of these Houston problems.

    Leave a comment:

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