Log In Question

[Tenn4ever]

I can not find the proper forum for this question so I will start here first. I called but was on hold for so long I gave up.

When I first signed up I selected to be able to log in automatically without having to enter my kit number and password each time. I now want to change that and am unable to find how to change it. I've looked every where on my account and all the settings.

Help.

[efgen]

There's no setting in your account to disable that -- you'll need to just delete the appropriate cookie that was stored in your web browser.

If you don't know how to do that:

http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

Choose your browser, then look for the instructions to delete a specific cookie (rather than clearing ALL cookies).

You'll want to find the familytreedna.com cookies. You'll probably have several, though I don't know offhand which one stores the kit number & password. So if you can't identify the correct one, you can just delete all the familytreedna.com cookies.

Elise

PS. Sometimes your browser is actually storing your password, rather than it being stored in a cookie. So if deleting the familytreedna.com cookies doesn't do what you want it to do, then you'll need to check into your browser's password storage options.

[Tenn4ever]

There's no setting in your account to disable that -- you'll need to just delete the appropriate cookie that was stored in your web browser.

If you don't know how to do that:

http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

Choose your browser, then look for the instructions to delete a specific cookie (rather than clearing ALL cookies).

You'll want to find the familytreedna.com cookies. You'll probably have several, though I don't know offhand which one stores the kit number & password. So if you can't identify the correct one, you can just delete all the familytreedna.com cookies.

Elise

PS. Sometimes your browser is actually storing your password, rather than it being stored in a cookie. So if deleting the familytreedna.com cookies doesn't do what you want it to do, then you'll need to check into your browser's password storage options.

Done!!! Thanks .