Hey Everyone,
I am trying to upload my 23me raw data file. I uncompressed it as a text file and did the upload. It gave me an error message, so I called customer support. They told me to use a zip compression utility, so i downloaded the one they suggested. I knew it would not work, and it didnt.
I submitted a help desk report and they said 3-5 business days which is a bunch of crap.
There is one thing I noticed that was strange, they talk about submitting your 23me relative finder v3. This is not the name of the file so I have no clue what ftdna means by this.
If anyone has any suggestions on how I can resolve this issue I would greatly appreciate it.
Dave
I am trying to upload my 23me raw data file. I uncompressed it as a text file and did the upload. It gave me an error message, so I called customer support. They told me to use a zip compression utility, so i downloaded the one they suggested. I knew it would not work, and it didnt.
I submitted a help desk report and they said 3-5 business days which is a bunch of crap.
There is one thing I noticed that was strange, they talk about submitting your 23me relative finder v3. This is not the name of the file so I have no clue what ftdna means by this.
If anyone has any suggestions on how I can resolve this issue I would greatly appreciate it.
Dave
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