SNP result has been silently "lost"

[lgmayka]

A relative's kit, 111961, used to be L2- (negative for L2). But that SNP result has mysteriously disappeared from his account.

Here's the obvious worry: I doubt that this problem affected only one kit. FTDNA needs to figure out how valid data is getting "lost."

[efgen]

Was L2 tested as part of his deep-clade, or standalone?

I would suggest sending this one to Customer Support -- they'll need to check the lab database to confirm that he was indeed tested for L2, then figure out why it's not showing in myFTDNA.

Elise

[lgmayka]

Was L2 tested as part of his deep-clade, or standalone?

I would suggest sending this one to Customer Support

L2 was tested as part of the Deep Clade Extended b, ordered in November 2008.

Yes, I have submitted this to customer support. But I posted here to emphasize to other customers that they need to check their SNP results--a result could get silently "lost" at any time.

[lgmayka]

a result could get silently "lost" at any time.

The above is hyperbole, of course, but it makes the point that any disappearance of paid-for data is deeply disturbing.

[1_mke]

I'm missing at least one SNP now as well. L1029 I believe. I tested positive. I wish I'd made note of that so I could be sure.

I'd rant about how annoying this is but what's the point?

[wighty44]

In another topic I noted that test results from my FTDNA WTY test for SNPs like U152, U106, and L194 have not been color-coded on my new Y-tree to reflect the WTY test result.

Also my BIL's Y-Tree no longer shows his positive DF27 test result.

[lgmayka]

L2 was tested as part of the Deep Clade Extended b, ordered in November 2008.

I now notice a SNP result missing from another kit. N38649 received an L48+ result from a Deep Clade Extended C test in April 2009. That result is now gone from his account.

I must continue to emphasize that the silent disappearance of test results for which customers have paid good money is extremely disturbing.

I fear that I will have to write directly to FTDNA's CEO in order to get any action (or even acknowledgement!) on this.