New Project Name ????

[ballardgen]

Who can I speak with to ask that my Project name is changed to reflect its new Halotype designation ???

[efgen]

You can email your request to [email protected]

Elise

[ballardgen]

You can email your request to [email protected]

Elise

Thanks will try - I have about 50 previous mails on file but none have ever been replied to so should I even bother ?

[efgen]

To the [email protected] address? Or to [email protected]? You should always get a response.

Please make sure email from FTDNA isn't getting marked as spam, or that you don't have a system where the person emailing you needs to fill something out on a website to get approval to email you.

Elise

[ballardgen]

To the [email protected] address? Or to [email protected]? You should always get a response.

Please make sure email from FTDNA isn't getting marked as spam, or that you don't have a system where the person emailing you needs to fill something out on a website to get approval to email you.

Elise

Thanks Elsie, should but don't - I have sent a mail lets see what happens thanks..

[ballardgen]

Just got this back/reply (had a few of these before as well and never followed up.

"We appreciate you writing to Family Tree DNA. Our customer support team works hard to respond to all requests within 3 - 5 business days. Currently, we are experiencing an unusually high email volume. Our apologies if your personalized response is delayed.

Our help desk hours are 9 am to 5 pm, Monday through Thursday, and Friday 9 am to 12 pm and 1:00 pm to 5:00 pm Central time. Please note our offices are closed for weekends and holidays.

Please refer to your Request ID 63566 when contacting us regarding this issue. "