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Issue password with new kit orders

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  • Issue password with new kit orders

    In the past, when you ordered a new kit you got your login and password together.

    No more, it seems -- why is incomprehensible to me. If you entered your email incorrectly at the initial purchase, or you are locked out of your email for any reason, you simply cannot log in to your FTDNA kit.

    Please bring back the feature where passwords are issued alongside kit numbers at initial purchase.

  • #2
    Originally posted by Javelin View Post
    In the past, when you ordered a new kit you got your login and password together.

    No more, it seems -- why is incomprehensible to me. If you entered your email incorrectly at the initial purchase, or you are locked out of your email for any reason, you simply cannot log in to your FTDNA kit.

    Please bring back the feature where passwords are issued alongside kit numbers at initial purchase.
    Hi,

    If you buy directly through FTDNA, you should receive your kit number and password with your purchase confirmation e-mail. You can, of course, update the e-mail address when you fill out the contact card for your kit. If something has happened to your password that you cannot retrieve it, please contact customer service at [email protected].

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