credit card information

[pbroderick]

How does one delete credit card information for NON renewal on FTDNA?

[ewd76]

There is no renewal. You have had your testing done, if you don't want to do any more they won't charge you for anything.

[pbroderick]

They told me on the phone that it will auto renewal at my $125 price every year.

[dna]

They told me on the phone that it will auto renewal at my $125 price every year.

Could you please lookup the phone number you had called and share it here?

Thank you in advance - Mr. W.

[KATM]

FTDNA does not have subscription pricing, because they don't sell a subscription service. MyHeritage and Ancestry, however, do charge subscription prices. Perhaps you were thinking of one of the latter two?

I checked MyHeritage pricing*, and their "PremiumPlus" plan comes close to your $125 price. Ancestry.com doesn't show a $125 price level, although "auto renewal" is something that they do. I'm not sure if MyHeritage uses auto renewal.

23andMe used to have a subscription service, but that was years ago, and is no longer offered.

Whichever service told you they would auto-renew your charges, you should call them back and tell them to cancel your subscription. I believe Ancestry.com will cancel your subscription when your current subscription runs out.

*I could not find a pricing list at the MyHeritage website, but found it at another website.

[prairielad]

As mentioned above, FTDNA does not have subscription plans.

If tested at myHeritage,

http://helpcenter.myheritage.com/mailto-contactForm/31364998/How-do-I-cancel-the-automatic-subscription-renewal.htm

last resort is to contact credit card company and have them flag and deny any future payments to site/company

[pbroderick]

5754463634 she said that it would renew at this price march 2019.

Could you please lookup the phone number you had called and share it here?

Thank you in advance - Mr. W.

[pbroderick]

It was $199 but they gave it to me when they called for $125 for the premium, the best one.

They told me on the phone that it will auto renewal at my $125 price every year.

[Jim Barrett]

5754463634 she said that it would renew at this price march 2019.

FTDNA's number is (713) 868-1438. I suggest you call (575) 446-3634 to see who answers.

[ewd76]

FTDNA's number is (713) 868-1438. I suggest you call (575) 446-3634 to see who answers.

Looks like it's based in New Mexico.

[loobster]

$125 was the amount of the Promo Offer to FTDNA members for the MyHeritage Complete Plan. And it said that rate was guaranteed for life.
An offer BY MyHeritage TO FTDNA members. Not something an FTDNA product or service.
MyHeritage has an 800- Customer Service Number, though.

(when one clicked, THEN they showed a little asterisk saying it was only valid for new MyHeritage customers -- AND - Customer Service clearly labelled on the Ad as available 24/7 - but when I called, to see whether I qualified as "new", was told Customer Service was closed then -- but just because it is same amount of money, and I had these quarrels with it, certainly does not mean they are what you spent the money for - just thought I would ask if maybe this was it ...