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  • An unexpected error occurred

    After filling everything out for an order (FamilyFinder, new Kit, if it matters) and pressing "Accept Terms & Complete Purchase" - it stayed on that screen and, after a bit, next to e-mail under Billing Address I got (in red letters) the message "An unexpected error occurred while processing your transaction."

    However, when I went to my e-mail, the Order Confirmation was there - and I could log in to the new Account, and it said Ordered 12/4/2017 (today) and sent 12/5/2017 (tomorrow).

    Can I assume all is well and the order has truly gone thru?

  • #2
    Yes! I would stop with that but their system requires a longer reply.

    You got the confirmation email and the kit exist online.

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