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  • Passwords now Case Sensitive??

    Ordered a Kit for a relative yesterday. Tried logging in.

    Knew from past experience that the Password was not case sensitive, so just did it lower case - and could not get in.
    Finally tried it with letters in Password capitalized - and finally could get in.
    Tried several times each way - same result, if lower case letters, then did not match; if upper case letters, got in.

    Tried kits I ordered in the past - and for them, the password still not case sensitive.

    Anybody know when this changed, or ???

  • #2
    Originally posted by loobster View Post
    Ordered a Kit for a relative yesterday. Tried logging in.

    Knew from past experience that the Password was not case sensitive, so just did it lower case - and could not get in.
    Finally tried it with letters in Password capitalized - and finally could get in.
    Tried several times each way - same result, if lower case letters, then did not match; if upper case letters, got in.

    Tried kits I ordered in the past - and for them, the password still not case sensitive.

    Anybody know when this changed, or ???
    apparently so. I had to re-enter the passwords for a couple of my old kits to over-ride the stored ones which apparently had been entered with lower case.

    Jack

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    • #3
      I stand corrected.

      It seems my older Kits with letters in the Password now only work with lower-case letters, even tho they were originally presented to me as upper-case, and I wrote them down as upper-case. Had incorrectly assumed if they worked lower-case they were not case-sensitive, but not so.

      And the new Kit only works with upper-case.

      Wonder if it was done on purpose, and if so, why?

      Comment


      • #4
        Originally posted by loobster View Post
        I stand corrected.

        It seems my older Kits with letters in the Password now only work with lower-case letters, even tho they were originally presented to me as upper-case, and I wrote them down as upper-case. Had incorrectly assumed if they worked lower-case they were not case-sensitive, but not so.

        And the new Kit only works with upper-case.

        Wonder if it was done on purpose, and if so, why?
        I copied mine from the original order confirmation and they appear to be upper case.

        Jack

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        • #5
          FTDNA originally sent Passwords with an Letters listed as Uppper Case, but the password was not Case Sensitive.

          Now they are Case Sensitive - and for the old passwords - am guessing -- if you were using them lower case, FTDNA, in effect, locked them in as lower case, while if you were using them as Upper Case, they "locked them in" as Upper Case.

          Does this make sense to folks? And is it what others are seeing?

          Comment


          • #6
            I've just logged in successfully to my brother's Y-DNA kit, using the original password from 2005 (4 digits plus 1 uppercase letter). Also successful with another Y-DNA kit I manage (from 2009), whose password follows the same format. That password is saved, but I also tried re-entering it and that was successful too.
            So, yes, what loobster says about "locking in" makes sense.

            Comment


            • #7
              Originally posted by Fern View Post
              I've just logged in successfully to my brother's Y-DNA kit, using the original password from 2005 (4 digits plus 1 uppercase letter). Also successful with another Y-DNA kit I manage (from 2009), whose password follows the same format. That password is saved, but I also tried re-entering it and that was successful too.
              Had you been entering it as uppercase before?
              And did you try now using uppercase?

              If so - will it also accept lower case now?

              If you had used upper case before, and now it will only accept upper case, then it is consistent with what I suggest above - that it is now case sensitive, and the old passwords are "locked in" to the choice you had been using.

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              • #8
                No, neither of them works with lower case ... so proving your hypothesis

                Comment

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