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  • Confirmation e-mails

    Got an e-mail. The relevant part is as follows
    Our system indicates that your email address requires updating. If you wish to continue receiving messages and notifications from Family Tree DNA, we ask that you kindly reconfirm your email address by clicking on the red "Confirm Subscription" button below.

    I have received an e-mail like that for the first time ever. Is there some explanation coming?


    Thank you in advance.

    Mr W

  • #2
    I have never received an email like that. I would regard it as spam. I wouldn't click on any link in it. You might log into your account (not via the email) and check to see that your info is up to date.

    How in the world would FTDNA know if you had changed your email address anyway?

    Comment


    • #3
      I got the same email yesterday. I assumed it might have been because I updated/changed some information on Geni and Gedmatch that I linked to from FTDNA.

      Comment


      • #4
        confirmation email

        I wrote Customer Help desk straight away suspecting SPAM and here was the reply today:
        Hello,

        Thanks for contacting us. The email you received was not phishing, but was a legitimate email from Family Tree DNA. The email was sent to comply with the policies of our email server, MailChimp. As the email says, please update your settings if you wish to still receive emails from FTDNA.

        Thanks,


        Katy R.
        Information Specialist
        Family Tree DNA

        So it is legitimate and you must confirm your address.

        Comment


        • #5
          It's a misleading message

          It states, "Our system indicates that your email address requires updating.". It does not. I reported it as phishing before I read these posts.

          Comment


          • #6
            Originally posted by MoberlyDrake View Post
            I have never received an email like that. I would regard it as spam. I wouldn't click on any link in it. You might log into your account (not via the email) and check to see that your info is up to date.

            How in the world would FTDNA know if you had changed your email address anyway?
            If you did not receive such an e-mail, then at least one of the following options must be true:
            • your e-mail address in your kit is incorrect;
            • you or your mail server have problems receiving e-mails from FTDNA;
            • you had unsubscribed from FTDNA e-mails some time earlier.


            Mr W

            Comment


            • #7
              I haven't received any emails like that and I own 5 kits. I just checked my spam box, no emails from FTDNA are in there. And I do have settings set to receive all emails, because, as I understand it, if you don't you can't see your matches, which is downright stupid.

              And two cousins in my project purchased their own kits, but pay no attention at all to DNA. They will probably ignore the emails if they receive them.

              Comment


              • #8
                Originally posted by dna View Post
                If you did not receive such an e-mail, then at least one of the following options must be true:
                • your e-mail address in your kit is incorrect;
                • you or your mail server have problems receiving e-mails from FTDNA;
                • you had unsubscribed from FTDNA e-mails some time earlier.


                Mr W
                I would say the opposite is true. If you received the email yours is probably an address that was flagged at some point by their server, probably due to emails that they sent that were bounced back for whatever reason. There would seem to be better ways for people to verify their email address than this. In the past you had to email customer service if your email address was flagged, my guess is they came up with this email as a way to reduce work for their customer support.

                Comment


                • #9
                  My rule of thumb is that if you are being led into clicking something - don't.

                  Looks too suspicious to me even if it is legit.

                  Jack

                  Comment


                  • #10
                    Was everyone supposed to get one?

                    always view my kits through GAP and just realized that some of my kits hadn't been signed into individually for over a year. So I signed in to each one separately, checked the settings and then logged out.

                    Comment


                    • #11
                      I believe this notifications is referring to is an email from FTDNA in regards to new matches, ect.(anything sent from FTDNA themselves)

                      Currently there is no way once you unsubscribe (unsubscribe link is in emails received) to these notifications to activate email again to receive without contacting FTDNA.

                      If your email was blacklisted,unsubscribed or does not match what they have in their system you will probably get this notification.

                      I receive it as I have unsubscribed my email from getting match notifications (email from FTDNA stating new match found), I also think one of my kits that I manage also has a email address that may no longer be valid (person passed away, not sure if her husband still uses)

                      I also get the following message on GAP page
                      "One of the email addresses associated with this account is currently on our blacklist. An email address will get placed on the blacklist when an attempted message can not be delivered. Please contact us through our contact form from the blacklisted address to verify the address is active and the address will be removed from the blacklist."

                      Comment


                      • #12
                        Originally posted by prairielad View Post
                        I believe this notifications is referring to is an email from FTDNA in regards to new matches, ect.(anything sent from FTDNA themselves)

                        Currently there is no way once you unsubscribe (unsubscribe link is in emails received) to these notifications to activate email again to receive without contacting FTDNA.

                        If your email was blacklisted,unsubscribed or does not match what they have in their system you will probably get this notification.

                        I receive it as I have unsubscribed my email from getting match notifications (email from FTDNA stating new match found), I also think one of my kits that I manage also has a email address that may no longer be valid (person passed away, not sure if her husband still uses)

                        I also get the following message on GAP page
                        "One of the email addresses associated with this account is currently on our blacklist. An email address will get placed on the blacklist when an attempted message can not be delivered. Please contact us through our contact form from the blacklisted address to verify the address is active and the address will be removed from the blacklist."
                        Yes, there are messages beyond matches: collection kit sent out, received, results are in, a sale is available, etc.

                        And there is no setting in the profile to enable or disable such e-mails. It should / could be placed next to the contact e-mail address. And that should have been done beforehand.

                        Mr W

                        Comment


                        • #13
                          Additionally, MailChimp as the name of the mailing company does not enhance credibility of the message...

                          Mr W

                          Comment


                          • #14
                            Originally posted by dna View Post
                            If you did not receive such an e-mail, then at least one of the following options must be true:
                            • your e-mail address in your kit is incorrect;
                            • you or your mail server have problems receiving e-mails from FTDNA;
                            • you had unsubscribed from FTDNA e-mails some time earlier.


                            Mr W
                            I do not believe this is true.

                            Why? Because I didn't get one and I know my email address is correct because I have received emails from FTDNA within the last month.

                            Comment


                            • #15
                              Originally posted by Jim Barrett View Post
                              I do not believe this is true.

                              Why? Because I didn't get one and I know my email address is correct because I have received emails from FTDNA within the last month.
                              E-mails about the sale or notifications about matches?

                              Thank you for the info. That makes the situation even more interesting. Anyway, I am still waiting here for someone who knows to admit whether the e-mails were sent out to everybody or not, etc.


                              Mr W

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