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Purchased MT Full Sequence prior & tonight Fam Finder

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    loobster
    FTDNA Customer

  • loobster
    replied
    Does Complete Order History show both the MtDNA test you ordered in the past, and the recently ordered Family Finder Test?

    Leave a comment:

  • CAM
    FTDNA Customer

  • CAM
    replied
    Under Account Info.

    It should look something like this

    Your Account
    Profile
    + Enlarge Edit Image
    Order History
    Product Ordered

    Family Finder 3/27/2010
    Kit 3/27/2010
    Complete Order History

    Leave a comment:

  • CAM
    FTDNA Customer

  • CAM
    replied
    How to tell test has been ordered

    Hi,
    After you log in on the left hand side at the top of the page you should see MY FTDNA click on that and click on Dashboard and under dashboard you should see Order History
    and their should be a date Family Finder was ordered.
    As people have said since you did a test before you should not get charged for postage since they should not need to send out a test kit.
    I hope this helps.


    Originally posted by CKelleher View Post
    yes for the same person... me. I dont understnad any of this really. I have 3 matches who dont respond and thats about it.

    Leave a comment:

  • CKelleher
    FTDNA Customer

  • CKelleher
    replied
    yes for the same person... me. I dont understnad any of this really. I have 3 matches who dont respond and thats about it.

    Leave a comment:

  • prairielad
    FTDNA Customer

  • prairielad
    replied
    If you already submitted a sample they have that sample on file. They store sample for up to 25 years, unless you request it destroyed.

    Original sample will run multiple tests, if they run out they will automatically send you a new collection kit.

    Assuming this new test is for same person who took mtDNA test.
    prairielad
    FTDNA Customer
    Last edited by prairielad; 20 August 2016, 04:13 AM.

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  • CKelleher
    FTDNA Customer

  • CKelleher
    started a topic Purchased MT Full Sequence prior & tonight Fam Finder

    Purchased MT Full Sequence prior & tonight Fam Finder

    Last Dec 2015 I purchased the MT Full Sequence and got those results. Tonight I purchased the Fam Finder Autosomal Kit. During the check out it said nothing to ship. ???? Why not??? Dont I need the kit??? Especially since I paid for it. I want to see my paternal percentages of origin. The only confirmatin I got is an email that said you got my money. Now I need the kit. Help???
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