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No em e-mail

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  • No em e-mail

    No it is the same again. I do not get any e-mail when there is a new match. I have no filter that stops mails from you.

  • #2
    Log onto your kit. At the top right move your mouse to the name on the kit and click on Account Settings. Then click on Match and Email Settings. Make sure you have "Yes" for the emails you wish to get.

    If they are all marked as "Yes", you might want to contact FTDNA and see if they have you blocked on their end. Maybe a mistake happened or you clicked "unsubscribe" on one of the emails they have sent you.

    To contact them click on "Customer Support" which is at the top of this page. Click on "Open a request" found under the Support heading. They will reply to your email. If you prefer to call them move your mouse over "Contact Us" to get their number and work hours.


    • #3
      By the way, you don't get email when you get new Family Finder matches unless you get an extremely close match. No one does.