Family Tree DNA has worked hard to ensure that the standards for Family Finder results delivery are within 3-4 weeks. An unforeseen complication with one of our suppliers has taken them longer to resolve than we would have hoped. We expect to be back to normal operations and have all outstanding Family Finder results delivered within the next 10 business days.
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Originally posted by JeremyB View PostFamily Tree DNA has worked hard to ensure that the standards for Family Finder results delivery are within 3-4 weeks.
Originally posted by JeremyB View PostAn unforeseen complication with one of our suppliers has taken them longer to resolve than we would have hoped.
If I would be responsible for the management of this company I would have either more than just one supplier or have a stockpile of whatever is needed to keep the business running.Last edited by M.B.; 6 September 2015, 08:56 PM.
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Originally posted by JeremyB View PostFamily Tree DNA has worked hard to ensure that the standards for Family Finder results delivery are within 3-4 weeks. An unforeseen complication with one of our suppliers has taken them longer to resolve than we would have hoped. We expect to be back to normal operations and have all outstanding Family Finder results delivered within the next 10 business days.
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I think they are extremely badly organized! People in batches 635/636 are getting results now, it's as if they are putting them all into one big fridge as they arrive, but instead of rotating them and doing them in the order they arrive they are taking the new ones from the front first. I guess I am getting impatient as I want the results so I can prove a disputed relationship between 2 people. I think we will all be dead before we get the results at this rate.Last edited by nicolam; 15 September 2015, 10:13 AM.
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Originally posted by LAK View PostOur kit in 633,635 and 637 have all come through! :-). I wish I'd sent the test back a few weeks later now. I posted it back on 3rd July, it was received by FTDNA on 21st July, with a first estimate for results 12th-26th August. I understand the problem with the supplier has caused part of the delay, but I am starting to suspect batch 632 has been lost as I've not heard of anyone getting results from this batch so far. If another kit has to be sent out that will add months onto when we get the results. I am wondering whether to order a kit from Ancestry as I know they are much quicker, but it is an elderly person (80s) and I don't think they would be able to do a saliva test
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Originally posted by nicolam View PostGood news for you at least. I wish I'd sent the test back a few weeks later now. I posted it back on 3rd July, it was received by FTDNA on 21st July, with a first estimate for results 12th-26th August. I understand the problem with the supplier has caused part of the delay, but I am starting to suspect batch 632 has been lost as I've not heard of anyone getting results from this batch so far. If another kit has to be sent out that will add months onto when we get the results. I am wondering whether to order a kit from Ancestry as I know they are much quicker, but it is an elderly person (80s) and I don't think they would be able to do a saliva test
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