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FF Matches, Chr Browser Downloads, etc...

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  • FF Matches, Chr Browser Downloads, etc...

    I just saw this post to the FTDNA Facebook page:
    https://www.facebook.com/FamilyTreeDNA
    "Thank you all for letting us know there is an issue with some (not all!) of our Family Finder matches pages - our IT team is investigating the issue and we'll let you know when we have a resolution. We apologize for any frustration and inconvenience in this matter."

    I am wishing for a quick and easy fix as I had several family kits impacted by parts of this latest "glitch".
    Attached Files

  • #2
    Thanks for posting this, AngeliaR.

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    • #3
      Update on Fix

      This was posted to the FB page this afternoon.
      "We have found a few other kits without Family Finder matches, thanks to your great and quick feedback, and we'd like to try this again. If you are still missing your Family Finder matches, please put in a request at the link below and choose the Bug Report category. Thanks again!
      https://www.familytreedna.com/contact.aspx#contactForm"

      Hopefully, it's about fixed. I'm still having issues with the Chromosome Browser Download, but at least matches are back.
      Attached Files

      Comment


      • #4
        Originally posted by AngeliaR View Post
        This was posted to the FB page this afternoon.
        "We have found a few other kits without Family Finder matches, thanks to your great and quick feedback, and we'd like to try this again. If you are still missing your Family Finder matches, please put in a request at the link below and choose the Bug Report category. Thanks again!
        https://www.familytreedna.com/contact.aspx#contactForm"

        Hopefully, it's about fixed. I'm still having issues with the Chromosome Browser Download, but at least matches are back.
        I'm still missing matches, along with everything else. Hope they are back soon.

        Comment


        • #5
          Originally posted by Chester View Post
          I'm still missing matches, along with everything else. Hope they are back soon.
          Me, too. Wonder how long it will take to get them all back.

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