I wanted to let everyone know that I have some news on the backlog issue at the lab.
The initial problem started late last year with a supplier ceasing production of a certain product that lead to the lab having to purchase and upgrade equipment as well as test and confirm results with the new processes. This was not communicated until well after the fact, and people were rightly upset.
This was right about the time of the holiday sale. So the backlog begins and then the sales volume increases. So every subsequent batch is also delayed. What has been happening is the sales have held strong and are at about the levels seen at the time of the holiday sale. The lab cannot keep up at the current state so the turn around time keeps growing. What is being done?
The lab is in the process of purchasing new equipment to increase throughput as well as hiring new staff. The goal is to decrease and eliminate the backlog and improve overall turn around times.
The IT department is also in the process of hiring new staff to help address bugs and improve the website. Customer service is also hiring as well.
-Darren
Family Tree DNA
The initial problem started late last year with a supplier ceasing production of a certain product that lead to the lab having to purchase and upgrade equipment as well as test and confirm results with the new processes. This was not communicated until well after the fact, and people were rightly upset.
This was right about the time of the holiday sale. So the backlog begins and then the sales volume increases. So every subsequent batch is also delayed. What has been happening is the sales have held strong and are at about the levels seen at the time of the holiday sale. The lab cannot keep up at the current state so the turn around time keeps growing. What is being done?
The lab is in the process of purchasing new equipment to increase throughput as well as hiring new staff. The goal is to decrease and eliminate the backlog and improve overall turn around times.
The IT department is also in the process of hiring new staff to help address bugs and improve the website. Customer service is also hiring as well.
-Darren
Family Tree DNA
Comment