I wish FTDNA made an official announcement here. As a substitute, I am making one.
The following explanation is quoted from an official FTDNA message to project administrators (but not everyone is in a project...):
"Finally, we apologize for any delays you and your project members have experienced with the Y-DNA STR testing. The sole supplier of the reagent kit that we used for the first 12 markers unexpectedly stopped producing them. We had to develop an alternative processing method. After substantial R&D, we now have that method in place. While it took longer than expected to get this situation resolved, we’re able to continue providing and processing Y STR tests. The alternative - not being able to process the first 12 markers any more - would have been a disaster for everyone involved. The lab staff are working overtime to clear the backlog as quickly as possible."
The following explanation is quoted from an official FTDNA message to project administrators (but not everyone is in a project...):
"Finally, we apologize for any delays you and your project members have experienced with the Y-DNA STR testing. The sole supplier of the reagent kit that we used for the first 12 markers unexpectedly stopped producing them. We had to develop an alternative processing method. After substantial R&D, we now have that method in place. While it took longer than expected to get this situation resolved, we’re able to continue providing and processing Y STR tests. The alternative - not being able to process the first 12 markers any more - would have been a disaster for everyone involved. The lab staff are working overtime to clear the backlog as quickly as possible."
Comment