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Bug Fixes - 10/22/2014

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  • AngeliaR
    replied
    Order status

    It's very nice to have occasional updates about progress and fixes. Thank you for keeping us informed. It helps.
    __________________

    I recently reported that order history status shows a completion date when any one section is finished, yet there can still be other panels remaining. No actual matches were shown at the lower levels until the entire test was complete. This was for Y37 upgrade to Y67.

    It *IS* confusing to show a completion date when it is not actually so. Posting a completion date for the entire order, when in reality only a panel is reported, is misleading and creates disappointment where there should be none.

    This is the response I received from an "Information Specialist" when I submitted a ticket as an individual family member:

    "I do agree with you that the completion date for the whole test would make more sense to be displayed but this would be as a person who is interested in only the matching portion of the test. There are other genealogists who are also very interested in the individual marker values at the various level of testing via group projects and whatnot."

    I took this to mean that the display is the way FTDNA wants it and that's how it's going to stay. There's only so much moaning and groaning folks can/will do before deciding to stop providing feedback.

    On the other hand, I waited and then reported this issue again as a small project admin and received this answer:

    "Your issue with the myFTDNA page for kit 123456 showing that results are completed while they are still in progress, has been replicated and directly reported to IT for you."

    So, I hope this is more correct and IT is going to at least consider posting a completion date only when a test is really complete, not panel by panel.

    Leave a comment:


  • efgen
    replied
    Originally posted by Grumpy View Post
    Although my 'matches' page shows Y-DNA67 to be complete, all is the same as it was for Y-DNA37. However, when I check the status, it seems the Y61-67 portion is still incomplete. So, the Y-DNA67 is NOT complete.
    The Matches page doesn't show any status messages, so you must be talking about the homepage or the Order History page, correct?

    There seems to be a bug where the test is showing complete once one of the panels in the test is complete, rather than after the entire test completes. I think this issue was previously reported to IT, but I'll double-check. Sorry about the confusion.

    Originally posted by Grumpy View Post
    Is there any way I can check my Y matches using the 60 markers that are completed?
    No, matches are only displayed for the complete 12, 25, 37, 67 and 111 markers levels.

    Elise

    Leave a comment:


  • Tenn4ever
    replied
    Originally posted by Grumpy View Post
    Although my 'matches' page shows Y-DNA67 to be complete, all is the same as it was for Y-DNA37. However, when I check the status, it seems the Y61-67 portion is still incomplete. So, the Y-DNA67 is NOT complete.

    Is there any way I can check my Y matches using the 60 markers that are completed?
    Yes, mine is similar. It says NEW matches but when I click on the matches they are exactly the same and the drop down menu where the number of markers can be selected it only has 12 25 and 37.

    I checked the orders and the indication is that the Y-67 is complete but then there is another place that shows the latter two sections are not complete. So that means only the 38-47 marker of the test is complete.

    However, when the Y-37 test was being processed it would show the matches for each section of that test when they came in such as first the 12 marker results and so on.

    Been waiting so long for these and the to see NEW matches it was disappointing when nothing was there

    Leave a comment:


  • Grumpy
    replied
    Me too...

    Although my 'matches' page shows Y-DNA67 to be complete, all is the same as it was for Y-DNA37. However, when I check the status, it seems the Y61-67 portion is still incomplete. So, the Y-DNA67 is NOT complete.

    Is there any way I can check my Y matches using the 60 markers that are completed?

    Leave a comment:


  • Tenn4ever
    replied
    Y-67 results not showing

    Not sure if this is the correct place to report this but...

    This morning my Y-67 results indicate they were completed but nothing is showing for them. On the drop down menu on my Y matches page it's still only showing Y-37 as the highest marker to run a report on.

    Leave a comment:


  • Sarmat
    replied
    Yes, thank you for the update!

    Leave a comment:


  • ISC80
    replied
    Thanks for keeping us informed, Elise.

    Leave a comment:


  • efgen
    started a topic Bug Fixes - 10/22/2014

    Bug Fixes - 10/22/2014

    The following bugs were fixed this morning:
    • The Y-DNA Results section wasn't displaying on the myFTDNA homepage for Y-DNA transfers.
    • Advanced Y-STR results weren't available from the myFTDNA homepage or the MyDNA - Other Results menu.
    • Corrected the Project Administrator default setting to be "Limited" instead of "Read Only".
    • Restored the cropping ability to the myFTDNA profile picture upload in Account Settings.
    • Fixed the "Download All Matches to Excel" option on the Chromosome Browser to abide by the new Family Finder privacy settings.
    • Updated myFamilyTree to show the correct silhouette. Some users were seeing a male silhouette instead of a female one.


    There were also some fixes released on Monday:
    • Kits with Y-DNA or mtDNA results weren't able to see the full profile of their Y-DNA and mtDNA matches after doing the autosomal transfer free trial -- instead, they were seeing the limited profile that is shown for the autosomal free trial.
    • Restored the link to the Interpreting Your Results PDF in myFTDNA.


    Elise
    Last edited by efgen; 22 October 2014, 02:29 PM.
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