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How to contact customer supprt manager Michelle?

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  • How to contact customer supprt manager Michelle?

    Hi, I need to contact Michelle F who is the customer support manager. I've sent her an urgent email on Friday morning CT, and I've been waiting with great anticipation regarding a deep concern about my genealogical records, which she pointed out to me. I realize there was the weekend in between, but normally she's very good at replying within 24 hours. Now, I'm worried whether she will answer or not, due to the 2 business days that have passed.
    Could you please tell me the best way to contact her? I'd really appreciate her help which I very much appreciate, as she is well informed and generous with her answers.
    Thank you

  • #2
    You could try the support telephone line: 713-868-1438. Monday - Friday 9 am to 5 pm CST