Okay, I'm not entirely sure if this is new but I noticed the small green bar at the bottom of the home page screen for the first time late this afternoon and thought I'd give it a try to resolve an issue. Success on getting immediate assistance but not so good news on my outstanding FF test from batch 579.
Super feature - I was able to chat with a rep without having to get on the phone and annoy my 2 year old who would have been at me wondering if I was on the phone with his cousins.
Super feature - I was able to chat with a rep without having to get on the phone and annoy my 2 year old who would have been at me wondering if I was on the phone with his cousins.

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