Current Site Issues

[Kathleen Carrow]

Something is wrong with GROUP JOINS..
I got a request and when responding I get Houston We Have Problem and this reason:

Error Violation of PRIMARY KEY constraint 'PK_bcgGroupJoins'. Cannot insert duplicate key in object 'dbo.bcggroupjoins'

"Violation" Sounds Gulag-ish to me..

So actually, the man is in the group now so it worked.. not sure what the violation was..lol

[Rebekah Canada]

Hi,

Y-DNA SNPs do not get their testing status updated, because there is not a way for the person who does it to update them. :-(

However, mtDNA is a completely different process. If you want to call, I would wait 3 days after mtDNA is due and then call. I suspect that they will have to take your information and call you back though. Test status update questions usually get sent to lab once or twice a day.

Rebekah,

I have a member who is waiting for a return on a snp- it was due on 3/11. There is nothing in the notes and he is still waiting.

I am also waiting (Batch 553 I think) for my Mt results, due tomorrow. I am assuming that they will be delayed as well.

Can you clarify or should I call tomorrow?

[Rebekah Canada]

Hi,

That is a database administrator term. Yes, DB Admins are all gulag-ish, ask anyone but a DB Admin in the Information Technology industry. Hmmm I bet the issue is that he tried to join the project twice. Trying to say yes to a join request when the person was already in the project threw an error the last time I tried it.

Something is wrong with GROUP JOINS..
I got a request and when responding I get Houston We Have Problem and this reason:

Error Violation of PRIMARY KEY constraint 'PK_bcgGroupJoins'. Cannot insert duplicate key in object 'dbo.bcggroupjoins'

"Violation" Sounds Gulag-ish to me..

So actually, the man is in the group now so it worked.. not sure what the violation was..lol

[Kathleen Carrow]

Hi,

That is a database administrator term. Yes, DB Admins are all gulag-ish, ask anyone but a DB Admin in the Information Technology industry. Hmmm I bet the issue is that he tried to join the project twice. Trying to say yes to a join request when the person was already in the project threw an error the last time I tried it.

Rebekah
That could be the case..I do see a "2" in the 2 messages I got from the desk..He is in now anyway. Perhaps one of my Co-Admins could have brought him in also. It is OK though..Thanks.

[Zaru]

Thank You Rebekah.

I hope that you are in charge of customer service training, or is this asking too much?

[Rebekah Canada]

No. no. My friend Dr. Michelle Fiedler is in charge of customer service and training. She just took on that roll, but she is absolutely amazingly awesome. Things will get better soon. I promise!

I hope that you are in charge of customer service training, or is this asking too much?

[goldschlager]

I was kind of expecting an answer --- here is again, for all the kits I am managing, the HOME page displays INCORRECT dates for ALL last update (Y dna, mt dna and FF). It is misleading and frustrating... One kit is 271988

[Rebekah Canada]

Hi,

We are still working on this one. It is impacting a large number of kits.

I was kind of expecting an answer --- here is again, for all the kits I am managing, the HOME page displays INCORRECT dates for ALL last update (Y dna, mt dna and FF). It is misleading and frustrating... One kit is 271988

[Zaru]

I still cannot get access to my home page.

But others can.

I have a friend who can get in on his Firefox browser, but I can not and am also using Firefox.

Help!

[Silfur]

I can't log in to my FTDNA account. When I put my kit num and my password, it just takes me to another log in page.

[Zaru]

I can't log in to my FTDNA account. When I put my kit num and my password, it just takes me to another log in page.

Me too.

[GreenGenie]

so slow`

SO slow...will site speed go back to 'normal' soon?

[sharzie]

And I can't log on with the Chrome browser any longer. I have to go back to Internet Explorer. What gives?

Sharon

[Rebekah Canada]

GAP Impersonation

Hi,

GAP impersonation may be down for all project admins right now. It has been reported.

[jbarry6899]

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